HEAT Mentor

The Wise Group; Sunderland, South Tyneside; Híbrido; GBP 23.000 - 28.000; Jornada completa

Descripción de la vacante

The Wise Group is recruiting a HEAT Mentor to support Sunderland and South Tyneside households. You will build trusted relationships with those facing fuel poverty and deliver practical energy advice in homes and at local events.

You’ll develop energy knowledge with training, manage your caseload and collaborate with local partners, in a flexible hybrid role with 35 hours per week and a fixed term to 31 March 2027.

Formación

• Experience building relationships with households and solving practical problems.
• Ability to support people through energy and financial challenges.
• Willingness to develop energy knowledge through training.

Responsabilidades

• Build trusted relationships with households experiencing fuel poverty and financial pressures.
• Provide practical energy advice and advocacy, helping navigate energy suppliers and services.
• Record progress and outcomes using digital systems and engage with community partners.

Conocimientos

Relationship building

Problem solving

Communication skills

Empathy

Persistence

Educación

City & Guilds Level 3 qualification

Descripción del empleo

HEAT Mentor

Build trust. Tackle energy hardship. Help households move forward. Join the Wise Group as a HEAT Mentor across Sunderland and South Tyneside.

Position HEAT Mentor

Location Sunderland and South Tyneside, North East England – community-based with flexible working

Salary £25,664 + excellent benefits

Hours 35 hours per week (flexible working)

Status Fixed term until 31 March 2027

Closing date 25 October 2026

Help households tackle energy hardship and build greater stability.

The Wise Group is expanding its Home Energy Advice Team (HEAT) service across Sunderland and South Tyneside. We're looking for people who can build trusted relationships with households experiencing fuel poverty, energy debt and wider financial pressures.

This is about more than providing energy advice.

Using the Wise Group's Relational Mentoring approach, you'll take time to understand people's circumstances, provide practical advice and advocacy, and help them navigate energy suppliers and other services to find solutions that make a lasting difference.

You'll work directly with people in their homes and communities, including at local events and drop-ins. You'll also build relationships with community organisations and partners, helping more households access the support they need.

You'll be confident working independently, managing your own caseload and using digital systems to record progress, outcomes and the difference our support makes.

What we're looking for

We're interested in your ability to build relationships, solve problems and follow things through, not simply your previous job title.

You might have experience in customer service, housing, banking, financial wellbeing, community support, energy advice or another role where helping people navigate difficult situations is central to what you do.

You'll bring strong communication skills, empathy, sound judgement and the persistence to help people overcome challenges. Knowledge of Sunderland, South Tyneside and their local support networks would be particularly valuable.

You'll receive training and support to develop your specialist energy knowledge, including the required City & Guilds Level 3 qualification by 31 December 2026.

If you enjoy working with people, building local relationships and turning practical support into meaningful outcomes, we'd like to hear from you.

• Team Business Operations
• Role Mentor - HEAT
• Location North East of England
• Remote status Hybrid
• Salary £25,664/year

You'll like it here

We want to make a lasting and positive difference in people’s lives, starting with our colleagues. We believe you can’t pour from an empty cup; that’s why we do everything we can to set our colleagues up for success to allow us to go on and help the most vulnerable in our society.

Find out more about:

If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd still love to learn more about you.

About The Wise Group

The Wise Group is a leading UK social enterprise working to lift people out of poverty by inspiring positive change through relational mentoring.