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The Wise Group; Sunderland; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Wise Group is expanding its Home Energy Advice Team (HEAT) across Sunderland and South Tyneside. We’re looking for people who can build trusted relationships with households experiencing fuel poverty, energy debt and wider financial pressures.

This is about more than providing energy advice. Using the Wise Group's Relational Mentoring approach, you’ll take time to understand people's circumstances, provide practical advice and advocacy, and help them navigate energy suppliers and other

Responsibilities

• Build trusted relationships with households experiencing fuel poverty.
• Provide practical energy advice and advocacy.
• Help households navigate energy suppliers and related services.
• Record progress and outcomes using digital systems.

Job description

Help households tackle energy hardship and build greater stability.

The Wise Group is expanding its Home Energy Advice Team (HEAT) service across Sunderland and South Tyneside. We're looking for people who can build trusted relationships with households experiencing fuel poverty, energy debt and wider financial pressures.

This is about more than providing energy advice.

Using the Wise Group's Relational Mentoring approach, you'll take time to understand people's circumstances, provide practical advice and advocacy, and help them navigate energy suppliers and other services to find solutions that make a lasting difference.

You'll work directly with people in their homes and communities, including at local events and drop-ins. You'll also build relationships with community organisations and partners, helping more households access the support they need.

You’ll be confident working independently, managing your own caseload and using digital systems to record progress, outcomes and the difference our support makes.

Proud member of the Disability Confident employer scheme

HEAT Mentor

Company: The Wise Group

Salary: from £25,664 a year

Hours: Full-time

Location: Sunderland

Working pattern: Hybrid - 4 days remote

Job type: Contract

Posting date: 9 Oct 2026

Closing date: 25 Oct 2026

Summary

Help households tackle energy hardship and build greater stability.

The Wise Group is expanding its Home Energy Advice Team (HEAT) service across Sunderland and South Tyneside. We're looking for people who can build trusted relationships with households experiencing fuel poverty, energy debt and wider financial pressures.

This is about more than providing energy advice.

Using the Wise Group's Relational Mentoring approach, you'll take time to understand people's circumstances, provide practical advice and advocacy, and help them navigate energy suppliers and other services to find solutions that make a lasting difference.

You'll work directly with people in their homes and communities, including at local events and drop-ins. You'll also build relationships with community organisations and partners, helping more households access the support they need.

You’ll be confident working independently, managing your own caseload and using digital systems to record progress, outcomes and the difference our support makes.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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