Healthcare Tech Support Specialist — Frontline Impact (Chester)

Connected MedTech; Chester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare technology organisation is seeking a Technical Support Specialist to provide remote support to healthcare professionals. This role requires strong technical understanding and clear communication skills to address software and system queries. The successful candidate will work closely within a small team, maintaining high service standards while contributing to ongoing improvements. Candidates should have experience in a support role, along with the ability to manage technical challenges in a customer-centric manner. Long-term development prospects are available within the company.

Qualifications

• Previous experience in a technical support or product support role.
• Strong technical aptitude and ability to understand systems and software.
• Comfortable supporting professional or business customers.

Responsibilities

• Provide remote technical and product support to professional users.
• Diagnose and resolve software, configuration, and technical issues.
• Clearly explain technical information to customers.
• Log and manage support cases accurately within internal systems.

Skills

Clear and confident communicator

Ability to simplify complex technical issues

Customer-centric mindset

Resilient and adaptable

Job description

A global healthcare technology organisation is seeking a Technical Support Specialist to provide remote support to healthcare professionals. This role requires strong technical understanding and clear communication skills to address software and system queries. The successful candidate will work closely within a small team, maintaining high service standards while contributing to ongoing improvements. Candidates should have experience in a support role, along with the ability to manage technical challenges in a customer-centric manner. Long-term development prospects are available within the company.