Remote Healthcare IT Support Analyst (Middleware)

Better Days Recruitment; England; Remote; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency specializing in IT roles is seeking an experienced IT Support Service Analyst to join a Global Support and Operations Team. The candidate will support integration technologies within complex healthcare environments, particularly the NHS. Responsibilities include providing technical support and ensuring system reliability. The role is mainly remote with a flexible requirement to travel to London. Ideal candidates should have strong analytical skills and experience in the healthcare sector.

Qualifications

• Minimum of 2-3 years' experience in 1st/2nd Line Middleware and Integration.
• Experience working with Microsoft Suite.
• Familiar with Windows and Linux administration.

Responsibilities

• Ensure stability, performance, and reliability of integration systems.
• Provide 1st and 2nd line technical support within healthcare integration platforms.
• Monitor client environments and resolve issues.

Skills

1st/2nd Line Middleware and Integration

Microsoft Suite

Windows and Linux administration

Knowledge of ITIL

Rhapsody, InterSystems or Mirth

Analytical skills

Healthcare sector experience

Understanding of HL7 messages

Service Level Agreements (SLA's)

Customer service skills

Team collaboration

Attention to detail

Accountability for workload

Job description

A recruitment agency specializing in IT roles is seeking an experienced IT Support Service Analyst to join a Global Support and Operations Team. The candidate will support integration technologies within complex healthcare environments, particularly the NHS. Responsibilities include providing technical support and ensuring system reliability. The role is mainly remote with a flexible requirement to travel to London. Ideal candidates should have strong analytical skills and experience in the healthcare sector.