Healthcare SPA & Business Support Administrator

HCRG Care Group; Ewell; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee and milk

My Reward Hub discounts

Wage access as you earn

Wellbeing support and coaching

Learning & development opportunities

Open and just culture

Job summary

HCRG Care Group is seeking a dedicated SPA Administrator to join the Single Point of Access in Surrey. You will deliver professional, responsive service to patients and professionals, handling calls, emails and referrals with sensitivity and efficiency.

As part of the Business Support team, you will triage referrals, maintain records on clinical systems, provide signposting, and support a range of administrative duties.

Qualifications

• GCSE level education including Maths and English.
• Experience in busy, customer-facing administrative roles.
• Proficient keyboard skills and high computer literacy (Outlook, Word, Excel).
• Ability to work in a team and communicate clearly, both verbally and in writing.
• Maintain discretion and confidentiality in handling information.

Responsibilities

• Handle telephone enquiries, emails and correspondence with a customer-focused approach.
• Screen and triage referrals into the SPA following protocol.
• Maintain accurate records in clinical systems and manage referrals.
• Provide signposting to services and support wider administrative tasks.
• Assist with safeguarding processes and coordination of meetings.

Skills

Administrative experience

MS Office Suite

Communication skills

Telephone manner

Team player

Confidentiality

Planning skills

Prioritisation

Minute taking

Clinical systems knowledge

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

HCRG Care Group is seeking a dedicated SPA Administrator to join the Single Point of Access in Surrey. You will deliver professional, responsive service to patients and professionals, handling calls, emails and referrals with sensitivity and efficiency.

As part of the Business Support team, you will triage referrals, maintain records on clinical systems, provide signposting, and support a range of administrative duties.