Clinical Support Team Administrator

Norfolk & Suffolk Foundation NHS Trust; Ipswich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

NHS pension

Training programmes

Career progression

27–33 days leave

Job summary

Connect Suffolk is seeking an exceptionally professional Clinical Team Administrator to support the Clinical Team with confidential, accurate administration and excellent communication. You will handle referrals by phone and online, use ICT applications, and maintain Microsoft Office systems while prioritising tasks to deadlines, working closely with professionals and the public.

This role includes full training, NHS pension, and career progression opportunities.

Qualifications

• Experience of working in a busy office.
• Taking and processing referrals via phone and online.
• Excellent IT skills and Microsoft Office knowledge.

Responsibilities

• Provide administrative support to the clinical team.
• Handle referrals via phone and online with confidentiality.
• Maintain IT systems and documentation; meet deadlines.

Skills

ICT applications

Office experience

Referrals handling

MS Office

Customer service

Confidentiality

Interpersonal skills

Job description

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Connect Suffolk are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator . This role will be supporting the Clinical Team. Involves working closely with professionals and the general public. This role will offer a wide a varied number of tasks. Previous administration experience is essential. Full training will be given for this role. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Essential criteria:

• Use of ICT applications/packages.
• Experience of working in a busy office.
• Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Benefits included with this role are:

• NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.