HealthTech SaaS Implementation Lead

Take a Seat Tech; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Take a Seat Tech is hiring an Implementation Manager to own deployments for healthcare clients across the UK, guiding projects from signature to go-live and adoption.

You will bridge customers with Product, Engineering, Customer Success and Commercial teams, manage plans, data and integrations, deliver training, and drive on-time launches.

This hybrid London-based role requires strong PM skills, healthcare domain understanding, and the ability to work independently as the company scales.

Qualifications

• 3+ years in implementation, professional services, project management or customer delivery.
• Experience implementing SaaS or enterprise software.
• Strong project management and organisational skills.
• Experience managing multiple customer implementations simultaneously.
• Excellent stakeholder management and communication skills.
• Confidence working with technical and non-technical stakeholders.
• A strong understanding of customer onboarding and adoption.
• The ability to work independently in a fast-moving environment.
• Previous HealthTech, Digital Health, healthcare IT or NHS experience would be highly desirable.
• Experience involving APIs, integrations, clinical systems, EPRs, interoperability or healthcare data would also be valuable.

Responsibilities

• Own multiple customer implementations from kick-off through to go-live.
• Build and manage detailed implementation plans, milestones and dependencies.
• Act as the primary customer contact throughout implementation.
• Understand existing customer workflows and identify how the platform should be configured around them.
• Coordinate internal Product, Engineering, Customer Success and Commercial teams.
• Manage data, integration and configuration requirements.
• Deliver customer training and support operational readiness.
• Identify implementation risks early and put appropriate mitigation plans in place.
• Manage senior stakeholders across healthcare organisations.
• Ensure projects remain on schedule and customers are prepared for launch.
• Monitor early adoption following go-live.
• Capture customer feedback and feed recurring themes into Product.
• Continuously improve implementation processes as the company scales.

Job description

Take a Seat Tech is hiring an Implementation Manager to own deployments for healthcare clients across the UK, guiding projects from signature to go-live and adoption.

You will bridge customers with Product, Engineering, Customer Success and Commercial teams, manage plans, data and integrations, deliver training, and drive on-time launches.

This hybrid London-based role requires strong PM skills, healthcare domain understanding, and the ability to work independently as the company scales.