Care & Reception Coordinator - Patient-Focused NHS Admin

Amersham Vale Practice; Lewisham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

20 days annual leave plus bank holiday

Employee Assistance Programme

Cycle to Work and gym schemes

Training and development opportunities

Staff celebrations and social events

Job summary

Amersham Vale Practice, a busy GP practice at Waldron Health Centre opposite NewCross Station, is seeking a dedicated Reception/Care Coordinator. You will join a welcoming team and help ensure a positive, patient-focused experience for our diverse patient population.

No GP experience is required; we provide training and support. The role contains patient reception, handling enquiries, managing our online triage platform KLINIK, and providing essential administrative help to keep the service

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure in a busy environment.
• Strong organisational, administrative and IT skills.
• Ability to work effectively as part of a team.
• Excellent time management and prioritisation.
• Patient-focused approach with discretion and empathy.
• Experience with GP systems like EMIS and appointment booking processes.

Responsibilities

• Provide a friendly, professional, and high-quality reception service to patients and visitors.
• Respond to patient enquiries in person and over the telephone.
• Undertake administrative duties, including managing the online triage platform KLINIK and supporting QOF activities.
• Work collaboratively with colleagues across the multidisciplinary team to support high-quality patient care.
• Demonstrate flexibility, initiative, and excellent time management in a busy environment.

Skills

Communication

Interpersonal skills

Teamwork

Organisational skills

IT skills

Time management

Confidentiality

Patient-focused

EMIS

Tools

EMIS

Job description

Amersham Vale Practice, a busy GP practice at Waldron Health Centre opposite NewCross Station, is seeking a dedicated Reception/Care Coordinator. You will join a welcoming team and help ensure a positive, patient-focused experience for our diverse patient population.

No GP experience is required; we provide training and support. The role contains patient reception, handling enquiries, managing our online triage platform KLINIK, and providing essential administrative help to keep the service