Healthcare Receptionist – Empathetic Front Desk

Nuffield Health; Cambourne; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Cambridge Hospital is seeking a friendly Receptionist to be the face of the hospital and assist patients as they arrive and navigate to the correct areas. You will manage enquiries, bookings and reception duties in a fast-paced healthcare setting.

The role emphasizes empathy, clear communication, and the ability to explain complex information in a straightforward way. Experience in healthcare reception is preferred, with good IT and keyboard skills to handle administrative tasks.

Qualifications

• Excellent communication and customer service skills.
• Experience in healthcare administration or reception preferred.
• Good IT and keyboard skills.

Responsibilities

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, dealing with enquiries and booking appointments.
• Welcome patients, in person, and directing them to the appropriate changing or waiting rooms.
• Crucially, you will also help the department run smoothly by preparing clinical paperwork, referral forms and charge sheets, plus terms and conditions.

Skills

Communication skills

Empathy

Healthcare admin experience

IT skills

Phone handling

Job description

Nuffield Health Cambridge Hospital is seeking a friendly Receptionist to be the face of the hospital and assist patients as they arrive and navigate to the correct areas. You will manage enquiries, bookings and reception duties in a fast-paced healthcare setting.

The role emphasizes empathy, clear communication, and the ability to explain complex information in a straightforward way. Experience in healthcare reception is preferred, with good IT and keyboard skills to handle administrative tasks.