Patient Access & Admin Coordinator

HCRG Care Group; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Leave 27 days

Cycle to work

Season ticket loans

Discount cards

Wellbeing app

Yoga videos

Learning management system

Job summary

Operose Health is seeking a Receptionist/Administrator in Basingstoke to support access, outcomes and patient experience. You will engage with patients, coordinate appointment requests and ensure accurate record-keeping within confidentiality guidelines.

The role requires excellent communication, basic PC skills and a proactive approach to working within care pathways. Ongoing training and support are provided as part of our local primary care network.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Support efficient workflow using information systems.

Skills

Reception experience

Customer care

Strong communication

PC skills (Word, Excel)

Tools

MS Office

Job description

Operose Health is seeking a Receptionist/Administrator in Basingstoke to support access, outcomes and patient experience. You will engage with patients, coordinate appointment requests and ensure accurate record-keeping within confidentiality guidelines.

The role requires excellent communication, basic PC skills and a proactive approach to working within care pathways. Ongoing training and support are provided as part of our local primary care network.