Healthcare Reception & Admin Specialist

BUPA Care Homes (CFCHomes); Milton Keynes; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Life insurance

Wellbeing programmes

Supportive team environment

Learning and development opportunities

Job summary

Bupa Health Centre Milton Keynes is hiring a Reception / Administrator to be the welcoming face of the clinic and provide essential administrative support to our clinical teams. The role offers a permanent contract, 40 hours per week, and a salary of £27,900 per annum.

You'll handle customer enquiries, scheduling, documentation, payments and record management, while upholding high service standards and contributing to a smooth day-to-day operation.

Qualifications

• Previous administrative experience, ideally within a healthcare, medical or customer-focused environment.
• Strong customer service experience with a genuine passion for helping people.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities, with the capability to prioritise workload effectively.
• Good IT skills, including experience using Microsoft Office applications.

Responsibilities

• Greeting and welcoming customers, ensuring they receive a professional and positive experience throughout their visit.
• Managing customer enquiries via telephone, email and in person, providing timely and accurate information.
• Supporting the booking, amendment and rescheduling of appointments using internal systems.
• Preparing customer documentation, appointment packs and consent forms where required.
• Processing payments, invoices, credit notes and other financial administration accurately.
• Managing customer records and ensuring information is maintained to a high standard.
• Supporting the administration of customer reports and results within agreed service levels.
• Monitoring stock levels and ordering supplies when needed.
• Working closely with clinical and operational colleagues to ensure outstanding customer service is delivered at every stage of the customer journey.
• Supporting operational compliance, quality standards, clinical governance requirements and audit activity.

Skills

Customer service

Verbal & written communication

Organisational skills

IT proficiency

Team collaboration

Prioritisation

Adaptability

Education

GCSE level education or equivalent

Tools

Microsoft Office

Job description

Bupa Health Centre Milton Keynes is hiring a Reception / Administrator to be the welcoming face of the clinic and provide essential administrative support to our clinical teams. The role offers a permanent contract, 40 hours per week, and a salary of £27,900 per annum.

You'll handle customer enquiries, scheduling, documentation, payments and record management, while upholding high service standards and contributing to a smooth day-to-day operation.