Healthcare Quality & Governance Facilitator

Merseywestlancs; St Helens; Remote; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Mersey and West Lancashire Teaching Hospitals NHS Trust invites applications for a Band 4 Quality & Governance Facilitator in the Clinical Support Services division. This pivotal role provides clerical and administrative support to sustain the Clinical Governance Assurance Framework and risk management strategy across our NHS Trust sites.

Under the guidance of the Quality, Safety & Governance Lead, you will coordinate incidents, complaints, meetings and risk reporting, ensuring minutes and

Qualifikationen

• GSCE Standard or Higher
• RSA 3 Typing / Word Processing or equivalent experience
• Business Administration NVQ Level 3 or equivalent experience
• Minute Taking experience
• Secretarial Diploma or equivalent experience

Aufgaben

• Incident Management: Administer the receiving, acknowledging, tracking, and initial review of all incidents and near misses on the InPhase system, allocating them to investigators and escalating urgent patient safety concerns.
• Stakeholder Liaison: Coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.
• Complaints Support: Manage and facilitate complaints, organizing resolution meetings and monitoring deadlines for official responses within KPI timelines.
• Meeting Coordination: Organise and support divisional Quality & Safety Meetings and incident panels, maintaining agendas, minutes, action logs, and trackers.
• Risk & Reporting Systems: Provide risk administration and ensure high-quality management, documentation and action completion on the Trust’s Risk Register.
• Project Assistance: Support governance and quality improvement project planning in response to lessons learnt and Trust objectives.
• Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during absences.

Kenntnisse

Excellent organisational skills

Professional communication

Word processing & keyboard skills

Prioritisation & workload planning

Microsoft Office Suite

Problem solving

Interpersonal skills

Independent working

Adaptability

Reliability & conscientiousness

Ability to work flexible hours

Ausbildung

GSCE Standard or Higher

RSA 3 Typing / Word Processing

NVQ Level 3 Business Administration

Secretarial Diploma

Tools

Microsoft Office Suite

Jobbeschreibung

Mersey and West Lancashire Teaching Hospitals NHS Trust invites applications for a Band 4 Quality & Governance Facilitator in the Clinical Support Services division. This pivotal role provides clerical and administrative support to sustain the Clinical Governance Assurance Framework and risk management strategy across our NHS Trust sites.

Under the guidance of the Quality, Safety & Governance Lead, you will coordinate incidents, complaints, meetings and risk reporting, ensuring minutes and