Quality and Governance Facilitator

ROH; St Helens; Remote; GBP 28,000 - 31,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an organized Quality & Governance Facilitator to join the Clinical Support Services (CSS) Division in St Helens. In this Band 4 role, you will provide clerical and administrative support to ensure the delivery of an effective Clinical Governance Assurance Framework and risk management strategy.

The CSS Division covers a wide range of essential services across the Trust footprint, including Pathology, Radiology, Pharmacy, Cancer,

Qualifications

• GCSE standard or higher education
• RSA 3 / NVQ Level 3 Business Administration (or equivalent)
• Proven minute-taking and MS Office skills
• Experience in a healthcare or administrative role
• Demonstrates Trust values: Kind, Open, Inclusive

Responsibilities

• Stakeholder liaison: coordinate with Directorate Managers, clinical leaders and governance colleagues.
• Complaints support: manage and facilitate complaints with deadlines.
• Meeting coordination for Quality & Safety meetings and incident panels.
• Risk & reporting: maintain the Trust’s Risk Register and related documentation.
• Project assistance: support governance and quality improvement projects.
• Team support: provide cross-cover administrative support as needed.

Skills

Minute taking

Administrative support

Education

GCSE standard or higher

RSA 3 Typing / Word Processing

Business Administration NVQ Level 3

Secretarial Diploma

Tools

Microsoft Office

Job description

Employer Mersey and West Lancashire Teaching Hospitals NHS Trust Employer type NHS Site To be agreed Town St Helens Salary £28,392 - £31,157 per annum Salary period Yearly Closing 06/11/2026 23:59

Quality and Governance Facilitator

NHS AfC: Band 4

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Mersey and West Lancashire Teaching Hospitals NHS Trust are seeking an organized and proactive Quality & Governance Facilitator to join our Clinical Support Services (CSS) Division. In this vital Band 4 role, you will provide comprehensive clerical and administrative support to ensure the delivery of an effective Clinical Governance Assurance Framework and risk management strategy.

The CSS Division covers a wide range of essential services across the Trust footprint, including Pathology, Radiology, Pharmacy, Cancer, Psychology, Admin and Access, Therapies, and Outpatients. Working under the guidance of the Quality, Safety & Governance Lead, you will play a key role in supporting all aspects of our governance processes. If you have a solid understanding of healthcare governance, excellent administrative skills, and a desire to promote a culture that actively improves clinical safety and patient quality, we want to hear from you.

You must have a GCSE standard or higher education, RSA 3 / NVQ Level 3 Business Administration (or equivalent experience), proven minute-taking and Microsoft Office skills, experience in a similar healthcare or administrative role, and the ability to demonstrate the Trust’s core values of being Kind, Open, and Inclusive

Main duties of the job

• Stakeholder Liaison: Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.
• Complaints Support: Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.
• Meeting Coordination: Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.
• Risk & Reporting Systems: Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trust’s Risk Register.
• Project Assistance: Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.
• Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities

Main duties of the job

• Incident Management: Administer the receiving, acknowledging, tracking, and initial review of all incidents and near misses on the InPhase system, allocating them to appropriate investigators and escalating urgent patient safety concerns.
• Stakeholder Liaison: Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.
• Complaints Support: Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.
• Meeting Coordination: Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.
• Risk & Reporting Systems: Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trust’s Risk Register.
• Project Assistance: Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.
• Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• GSCE Standard or Higher
• RSA 3 Typing / Word Processing or equivalent experience
• Business Administration NVQ Level 3 or equivalent experience
• Minute Taking experience
• Secretarial Diploma or equivalent experience