Healthcare Front Desk & Admin Coordinator

Rosemead Surgery; Thatcham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Rosemead Surgery is seeking a friendly Receptionist/Administrator to support daily operations and front desk duties. You will help patients access care, manage a busy reception, and assist the practice team with administrative tasks. Experience in general practice and EMIS is advantageous, and a calm, professional demeanor is essential.

The role involves handling appointments, prescriptions, and telephone inquiries, with a focus on maintaining smooth, patient-centered service throughout the day.

Qualifications

• Passion for helping people in a patient-facing role.
• Ability to stay calm under pressure in a busy general practice.
• Good communication skills and customer service mindset.

Responsibilities

• Greet visitors and answer questions at the reception.
• Manage incoming calls and direct to the appropriate healthcare professional.
• Book and schedule appointments using EMIS, process requests for visits and consultations.
• Process repeat prescriptions in line with practice guidelines and ensure accuracy.

Skills

Communication skills

Calm under pressure

EMIS experience

Tools

EMIS Clinical System

Job description

Rosemead Surgery is seeking a friendly Receptionist/Administrator to support daily operations and front desk duties. You will help patients access care, manage a busy reception, and assist the practice team with administrative tasks. Experience in general practice and EMIS is advantageous, and a calm, professional demeanor is essential.

The role involves handling appointments, prescriptions, and telephone inquiries, with a focus on maintaining smooth, patient-centered service throughout the day.