Healthcare Equipment Customer Support Specialist

Millbrook Healthcare; Cherwell District; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Company Pension Scheme

Life Assurance

25 days holiday (plus bank holidays)

Rewards scheme: 200+ perks & discounts

Zusammenfassung

Millbrook Healthcare is seeking a Customer Service Advisor to join our Oxfordshire Community Equipment Service Centre. You will handle calls from service users, families and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

You will also coordinate deliveries and installations, check orders for errors, process invoicing, and perform general admin to support daily activities.

Qualifikationen

• Strong experience in a similar busy and fast paced office environment.
• Relevant telephone based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Aufgaben

• Assist and manage incoming calls, answering queries in a timely and professional manner.
• Co-ordinate orders to be delivered, installed and collected by Driver Technicians.
• Analyse orders by checking for errors on online orders.
• Invoice and enter orders via the online system.
• Provide general administration support for daily activities.

Kenntnisse

Telephone-based customer service

Attention to detail

Diary management

Professional communication

Organization & administration

Tools

Microsoft Office

Online ordering system

Ability to learn new systems

Jobbeschreibung

Millbrook Healthcare is seeking a Customer Service Advisor to join our Oxfordshire Community Equipment Service Centre. You will handle calls from service users, families and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

You will also coordinate deliveries and installations, check orders for errors, process invoicing, and perform general admin to support daily activities.