Customer Service Advisor

Millbrook Healthcare; Cherwell District; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

25 days holiday (plus bank holidays)

Rewards scheme: 200+ perks & discounts

Job summary

Millbrook Healthcare is seeking a Customer Service Advisor to join our Oxfordshire Community Equipment Service Centre. You will handle calls from service users, families and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

You will also coordinate deliveries and installations, check orders for errors, process invoicing, and perform general admin to support daily activities.

Qualifications

• Strong experience in a similar busy and fast paced office environment.
• Relevant telephone based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Assist and manage incoming calls, answering queries in a timely and professional manner.
• Co-ordinate orders to be delivered, installed and collected by Driver Technicians.
• Analyse orders by checking for errors on online orders.
• Invoice and enter orders via the online system.
• Provide general administration support for daily activities.

Skills

Telephone-based customer service

Attention to detail

Diary management

Professional communication

Organization & administration

Tools

Microsoft Office

Online ordering system

Ability to learn new systems

Job description

We are currently looking for a Customer Service Advisor to join the team within our Oxfordshire Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• - Assist and manage incoming calls, answering any queries in a timely and professional manner
• - Coordinating orders to be delivered, installed and collected by our Driver Technicians
• - Order analysis by checking and identifying any errors made on online orders
• - Invoicing and entering of orders via the online system
• - General administration that supports daily activities and duties, Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone's job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users' lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to Social Media Screening and a DBS disclosure.

Strong experience in a similar busy and fast paced office environment

• - Relevant telephone based customer service experience
• - Good attention to detail and accuracy
• - Previous administration and diary management experience
• - Professional and confident manner on the telephone and through email
• - Competent IT skills with Microsoft Office programmes and ability to learn new systems

An annual salary of £28,089.10

• - 42.5 hours per week, Monday to Friday
• - 25 days holiday (plus bank holidays) plus optional 5 days unpaid
• - Company Pension Scheme
• - Life Assurance
• - A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets