Healthcare Assistant

Cambridgeshire Community Services NHS Trust; Norwich; On-site; GBP 16,000 - 23,000; Part time

Job summary

East of England Community Health & Care NHS Trust operates iCaSH Norwich, seeking a Healthcare Assistant for a substantive 28.75 hour per week post. You will join a multi-disciplinary team, deliver compassionate care, and prioritise patient needs while maintaining privacy and dignity.

Responsibilities include supporting STI/HIV and contraception services, phlebotomy, health promotion, and non-clinical admin tasks. Training will be provided; interviews at iCaSH Norwich, Oak Street.

Qualifications

• Enthusiastic, enjoys providing excellent care.
• Good time management skills and ability to thrive in a busy environment.
• Excellent written and verbal communication; respect privacy and dignity.

Responsibilities

• Support delivery of healthcare for iCaSH Norwich patients.
• Provide information and risk reduction guidance for STI/HIV and contraception.
• Perform phlebotomy services for patients attending the service.
• Assist nurses/doctors with intimate examinations post training and sign-off.
• Undertake non-clinical duties (reception, call taking, data collection) as needed.
• Support health promotion events and maintain confidentiality.

Skills

Time management

Communication

Confidentiality

Patient care

Job description

An exciting opportunity has arisen to join the team within iCaSH Norwich working in a substantive 28.75 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Working Pattern: 28.5 hours to be worked over 08.30-18.15 Monday, Wednesday, Friday, 08.30-19.30 Tuesday and Thursday and 08.45-12.30 Saturdays on rotation. Hours to be discussed at interview

Please note interviews will take place at iCaSH Norwich, 1a Oak Street, Norwich NR3 3AE

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026'

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

For further details / informal visits contact: Name: Bethany Burgess Job title: Clinical Nurse Manager Email address: [e-mail] Telephone number: 07494 965838