Healthcare Air Logistics Ops Specialist (24/7 Control Tower)

Kuehne+Nagel; Staines-upon-Thames; On-site; GBP 26,000 - 34,000; Full time

Job summary

Kuehne+Nagel is seeking a motivated professional to join the QuickSTAT operations in a supervisory role at the LHR Control Tower. You will oversee daily operations, coordinate with Customer Service and Sales, and ensure processes run smoothly according to policy.

The role operates 24/7 with a fixed shift pattern, requiring commitment to delivering an excellent client experience and maintaining data accuracy across reporting systems.

Qualifications

• Experience in Customer Service.
• Knowledge of freight forwarding is a plus.
• Excellent understanding of World Geography and awareness of different time zones.
• Excellent time management and problem solving skills.
• Good communication skills and analytical ability.
• Ability to take initiative.

Responsibilities

• Work as part of the daily operations of the LHR Control Tower team.
• Managing daily email volumes in the Control Group inbox.
• Develop and implement customer focused operational policies and procedures
• Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
• Monitor accuracy of reporting and data base information
• Co-ordinate customer service projects and initiatives
• To ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures

Skills

Customer Service

Job description

Kuehne+Nagel is seeking a motivated professional to join the QuickSTAT operations in a supervisory role at the LHR Control Tower. You will oversee daily operations, coordinate with Customer Service and Sales, and ensure processes run smoothly according to policy.

The role operates 24/7 with a fixed shift pattern, requiring commitment to delivering an excellent client experience and maintaining data accuracy across reporting systems.