Automotive Customs Exception Specialist - Control Tower (UK)

Kühne + Nagel; Litchurch; On-site; GBP 40,000 - 65,000; Full time

Job summary

Kuehne+Nagel is seeking a Customs Exception Management Specialist to join our Control Tower team in the UK. You will identify, manage and resolve customs-related exceptions to ensure smooth movement of shipments from Europe into the UK, collaborating with customs, planners, vendors and operations.

The role emphasizes problem-solving, data analysis and proactive issue resolution to minimise delays and maintain service levels for an automotive customer.

Qualifications

• Experience in customs, imports, freight forwarding, logistics or supply chain customs procedures and compliance.
• Ability to prioritise workload and meet strict deadlines and service levels.
• Strong analytical, diagnostic and problem-solving abilities.

Responsibilities

• Identify and investigate customs-related exceptions before they impact customer lead times.
• Review vendor documentation for compliance and accuracy.
• Resolve customs issues including missing or incorrect documentation, customs references, and transit discrepancies.
• Liaise with customers, vendors, customs teams and operations to expedite shipments.
• Escalate critical issues and support recovery plans for delayed or held consignments.
• Ensure activities comply with UK customs regulations, customer requirements and internal procedures.
• Maintain clear communication with stakeholders on exception status and resolutions.
• Analyze recurring issues and support continuous improvement initiatives to prevent future exceptions.

Skills

Analytical skills

Communication

Stakeholder management

Problem-solving

Customer focus

Attention to detail

Proactive mindset

Root-cause analysis

Job description

Kuehne+Nagel is seeking a Customs Exception Management Specialist to join our Control Tower team in the UK. You will identify, manage and resolve customs-related exceptions to ensure smooth movement of shipments from Europe into the UK, collaborating with customs, planners, vendors and operations.

The role emphasizes problem-solving, data analysis and proactive issue resolution to minimise delays and maintain service levels for an automotive customer.