Senior Admin: FOI & Health Records Lead

UHCW NHS Trust; Coventry; On-site; GBP 26,000 - 32,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administration Officer to provide a comprehensive, efficient and confidential administrative service to the FOI & Access to Health Records Department. The role involves managing statutory requests within required timescales and supporting data governance across the Trust.

The post holder will work within a leading teaching Trust, recognised for research and innovation, and will be part of a team committed to

Qualifications

• Experience handling FOI and GDPR requests preferred.
• Ability to maintain confidentiality and data quality.
• Strong administrative and IT skills to use Trust systems.

Responsibilities

• Act as a first point of contact for telephone, email and written enquiries to the FOI and Access to Health Records Department; ensure enquiries are managed promptly and properly communicated to relevant staff.
• Receive, register, acknowledge, and monitor requests under UK GDPR, Data Protection Act 2018, Freedom of Information Act 2000, and Access to Health Records Act 1990; maintain deadlines and data quality.
• Obtain, process and record confidential information from patients, relatives, solicitors, staff and external organisations in line with policies and governance; handle data securely and confidentially.
• Contribute to business improvement by collecting information from the internet, collating data, and producing reports using Trust IT systems.
• Support the implementation and maintenance of efficient office management procedures to optimise patient care services.
• Support team members through appropriate staff training and development and undertake duties commensurate with the grade.

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administration Officer to provide a comprehensive, efficient and confidential administrative service to the FOI & Access to Health Records Department. The role involves managing statutory requests within required timescales and supporting data governance across the Trust.

The post holder will work within a leading teaching Trust, recognised for research and innovation, and will be part of a team committed to