Healthcare Admin & Front Desk Assistant

NHS National Services Scotland; Wishaw; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual Leave - 35 days includingpublic

Generous NHS pension scheme

Annual incremental salary progression

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical professional to provide comprehensive support to clinical and non-clinical staff, ensuring smooth service delivery. The role includes reception, switchboard, mail distribution, and diary/appointment management, with day shifts only.

Ideal candidates will have SVQ III in office administration (or equivalent), relevant experience, strong communication and organisational skills, and the ability to work autonomously under pressure while

Qualifications

• SVQ III in office administration or equivalent.
• Work experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient IT skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times.

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• Implement and maintain diary management and appointment systems.

Skills

Interpersonal skills

Excellent communication

Organisational skills

Prioritisation under pressure

IT skills

Education

SVQ III in office administration or equivalent

Higher Grade level education

Tools

Microsoft Office

Job description

NHS Lanarkshire is seeking an Administrative and Clerical professional to provide comprehensive support to clinical and non-clinical staff, ensuring smooth service delivery. The role includes reception, switchboard, mail distribution, and diary/appointment management, with day shifts only.

Ideal candidates will have SVQ III in office administration (or equivalent), relevant experience, strong communication and organisational skills, and the ability to work autonomously under pressure while