Patient Records Administrator & Helpdesk Support

NHS National Services Scotland; Airdrie; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual Leave - 35 days includingpublic

Generous NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

Job summary

NHS Lanarkshire is seeking a Patient Administration professional to join the Health Records Department for a fixed term of 12 months. You will handle patient appointments, maintain health records, and provide Helpdesk support while ensuring confidentiality and accuracy throughout the patient journey.

The role emphasises multi-tasking, customer care, and computer literacy to support inpatient and outpatient services across hospital operations.

Qualifications

• Educated to standard grade.
• A knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.

Responsibilities

• Ensure confidentiality of patient information is maintained at all times.
• Managing clinic appointments using patient/clinical management systems including booking appointments, sending letters and clinical information, changing appointments as directed by consultants and responding to changes as requested by patients.
• Ensure accurate maintenance and update of the patient/clinical management systems.
• Provide cover to the Department Helpdesk service: answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken.
• Ensure immediate despatch of supplementary folders to Wards for patient Emergency and patient Elective Admissions.

Skills

Health records knowledge

Customer care

Computer literacy

Multitasking

Education

Standard grade

SVQ level 2

ECDL

Job description

NHS Lanarkshire is seeking a Patient Administration professional to join the Health Records Department for a fixed term of 12 months. You will handle patient appointments, maintain health records, and provide Helpdesk support while ensuring confidentiality and accuracy throughout the patient journey.

The role emphasises multi-tasking, customer care, and computer literacy to support inpatient and outpatient services across hospital operations.