Health Records Clerk — Part-Time, Fixed-Term

NHS National Services Scotland; Glasgow; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Bursary scheme

Learning and development opportunities

Holiday pay enhancements

NHS discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a motivated Clerical Officer to join our Health Records team. In this role you will provide high-quality administrative support that helps ensure patients receive the right care at the right time.

This is a fantastic opportunity to develop your skills and build a rewarding career within NHSGGC. This role is part-time, fixed-term for 1 year, with the initial base at Smithhills Street, Paisley, and shift pattern Wednesday - Friday 08:30 - 19:30.

Qualifications

• National 4 or equivalent qualification in three subjects including English
• Good administrative or clerical experience within an office environment
• Strong IT skills with the ability to use computer systems accurately and efficiently
• Excellent organisational skills with the ability to prioritise workload and meet deadlines
• Effective communication and interpersonal skills with a commitment to delivering excellent customer service
• Ability to work independently, use initiative and remain calm in a busy environment
• Previous reception or patient administration experience would be advantageous although training will be provided

Responsibilities

• Provide efficient clerical and administrative support to ensure the smooth delivery of Health Records services
• Maintain and update patient information accurately on electronic patient management systems
• Prepare, track, file and retrieve patient records to support outpatient clinics, admissions and wards
• Arrange patient appointments and respond to telephone, email and face-to-face enquiries in a professional manner
• Support reception services and assist patients, relatives and healthcare professionals with information requests
• Ensure patient confidentiality is maintained at all times in line with GDPR and NHSGGC policies
• Contribute to a positive patient experience through excellent customer service and team working

Skills

Administrative experience

IT skills

Organisational skills

Communication skills

Customer service

Independent worker

Reception experience

Education

National 4 in English and two other subjects

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a motivated Clerical Officer to join our Health Records team. In this role you will provide high-quality administrative support that helps ensure patients receive the right care at the right time.

This is a fantastic opportunity to develop your skills and build a rewarding career within NHSGGC. This role is part-time, fixed-term for 1 year, with the initial base at Smithhills Street, Paisley, and shift pattern Wednesday - Friday 08:30 - 19:30.