Health Records Admin Officer — Part-Time Care Support

NHS Scotland; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

27 days annual leave + holidays

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Study bursaries and development

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Clerical Officer to join the Health Records team. The role provides high-quality administrative support to ensure patients receive the right care at the right time, with a focus on confidentiality and GDPR adherence.

The position is part-time, fixed-term for 1 year, with the initial base at Smithhills Street, Paisley, and shifts Wednesday to Friday 08:30–19:30. Salary is pro rata for part-time hours and training is provided.

Qualifications

• National 4 or equivalent qualification in English plus three subjects
• Good administrative or clerical experience within an office environment
• Strong IT skills with the ability to use computer systems accurately and efficiently
• Excellent organisational skills with the ability to prioritise workload and meet deadlines
• Effective communication and interpersonal skills with a commitment to delivering excellent customer service
• Ability to work independently, use initiative and remain calm in a busy environment
• Previous reception or patient administration experience would be advantageous though training will be provided

Responsibilities

• Provide efficient clerical and administrative support to ensure the smooth delivery of Health Records services
• Maintain and update patient information accurately on electronic patient management systems
• Prepare, track, file and retrieve patient records to support outpatient clinics, admissions and wards
• Arrange patient appointments and respond to telephone, email and face-to-face enquiries in a professional manner
• Support reception services and assist patients, relatives and healthcare professionals with information requests
• Ensure patient confidentiality is maintained at all times in line with GDPR and NHSGGC policies
• Contribute to a positive patient experience through excellent customer service and team working

Skills

Administrative experience

IT skills

Organisational skills

Communication skills

Independent working

Reception experience

Education

National 4 in English and three subjects

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Clerical Officer to join the Health Records team. The role provides high-quality administrative support to ensure patients receive the right care at the right time, with a focus on confidentiality and GDPR adherence.

The position is part-time, fixed-term for 1 year, with the initial base at Smithhills Street, Paisley, and shifts Wednesday to Friday 08:30–19:30. Salary is pro rata for part-time hours and training is provided.