Health Records Clerk - Evenings

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Betsi Cadwaladr University Health Board is seeking a part-time Health Records Assistant to support the Records department. You will handle retrieval, filing and preparation of case notes, ensuring timely provision for outpatient and acute patient care.

You will keep notes updated and compliant with retention policies while maintaining high accuracy. The role requires good communication, ability to work to deadlines and a proactive approach in a busy environment.

Qualifications

• Good standard of education.
• Previous customer service experience.
• Keyboard skills / Computer literacy.
• Welsh language ability is desirable.

Responsibilities

• Assist in the retrieval, filing and preparation of case notes for Outpatient and Acute care, ensuring timely availability for patient care.
• Ensure case notes are delivered and prepared to Service Level agreements.
• Undertake weedings of existing case notes in line with Retention and Destruction Policy.
• Provide support to outpatient reception with professional, accurate service.
• Communicate clearly, work to deadlines and prioritise workload while maintaining accuracy.

Skills

Good communication skills

Good telephone manner

Ability to prioritise workload

Education

Good standard of education

NVQ Customer Service experience

Job description

Job Overview

The Records department provides an essential support service. This is not your typical administrative post. The duties are predominantly centred around the physical retrieval, filing and preparation of case notes in conjunction with an efficient and professional outpatient reception service.

Main duties of the job

20 Hours 4.30pm to 8.30pm Monday - Friday

Do you have an eye for detail and accuracy and do you have proven communication skills?

If so then we would like to hear from you in connection to our Health Records vacancies. The Records department provides an essential support service. This is not your typical administrative post. The duties are predominantly centred around the physical retrieval, filing and preparation of case notes in conjunction with an efficient and professional outpatient reception service.

The successful candidate will assist in the provision of case notes for patient care both Outpatient and Acute ensuring that all case notes are delivered and prepared to Service Level agreements.

The post holder will be expected to undertake weeding of existing case notes in line with the organisations Retention and Destruction Policy, ensuring that the Patient tracking system is accurate and up to date.

This is a very busy department and we work to tight deadlines in completion of our work therefore it is essential that your application demonstrates good communication, ability to work to tight deadlines, ability to work under your own initiative and ability to prioritise your workload with a high level of accuracy (please see job description and person specification for full details).

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and \"Proud to Lead\" competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the \"Disability Confident Employer\" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

This is a very busy department and we work to tight deadlines.

Good communication skills are essential, with the ability to work on own initiative as well as being a team player.

BCUHB Values are to put patients first, Learn and innovate, value and respect each other, communicate openly and honestly and work together.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Good standard of education

Desirable criteria

• NVQ Customer Service experience

Experience

Essential criteria

• Previous customer service experience

Desirable criteria

• Medical background ie GP Practice/Reception
• Experience working within the Medical Records Department

Skills

Essential criteria

• Good communication skills
• Good telephone manner
• Ability to prioritise workload

Desirable criteria

• Welsh Speaker

Knowledge

Essential Criteria

• Keyboard Skills/Computer Literacy

Personal Qualities

Essential Criteria

• Self Motivated
• Ability to work as part of a team