Receptionist / Administrator

Betsi Cadwaladr University Health Board; Holyhead; On-site; GBP 18,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Receptionist/Administrator for a GP Practice. You will book appointments, handle patient queries, and provide front-line admin support while adapting to daily practice demands.

This fixed-term/secondment post runs until 30 June 2027 to cover maternity leave; Welsh language ability is essential and training can be provided where needed.

Qualifications

• NVQ Level 2 in administration or equivalent qualification/experience.
• Welsh language essential.
• Confidentiality and data handling knowledge.

Responsibilities

• Book appointments and handle patient queries with a confident telephone manner.
• Undertake administrative duties and data input to support day-to-day GP practice operations.
• Work at other Health Board GP practices in the west area as required.

Skills

Communication skills

IT skills

Data inputting

Welsh language

Education

NVQ Level 2 in administration

Tools

Microsoft Office

EMIS

Job description

Job Overview

The ability to speak Welsh is essential for this post

This post is fixed term/secondment until 30/06/27due to maternity cover

Hwb iéchigt Cybi is looking for experienced, organised and enthusiastic Receptionist/administrators to work in our Health Board managed GP Practice.

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

Main duties of the job

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.

The post holder will also be expected to work at other Health Board managed GP practices in the west area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Person specification

Qualifications

Essential criteria

• A good standard of general education
• NVQ Level 2 in administration or equivalent qualification/experience

Desirable criteria

• ECDL
• Word processing qualification (e.g. RSA 2, or equivalent experience)

Personal Attributes

Essential Criteria

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Flexible approach to the needs of the service including working at other sites when required

Knowledge

Essential Criteria

• An understanding of confidentiality involved with post
• Knowledge of a range of administrative processes
• welsh language essential

Desirable criteria

• Knowledge of medical terminology

Skills

Essential criteria

• Ability to input information onto a computer system with speed and accuracy
• Ability to deal with a number of different tasks simultaneously
• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Ability to deal with issues on the spot

Desirable criteria

• Shorthand skills

Experience

Essential criteria

• Experience of using Microsoft office packages
• Experience of working in a busy reception or office environment
• Experience of dealing with the public on the phone and face to face
• Ability to work in a fast paced, ever-changing environment

Desirable criteria

• Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
• Experience of working in a GP surgery or an NHS office environment