Discharge Facilitator

Croydon Health Services NHS Foundation Trust; Greater London; On-site; GBP 34,000 - 44,000; Full time

Job summary

Croydon Health Services NHS Trust is recruiting a Discharge Facilitator (Band 6) to lead safe hospital-to-community discharges. You will work across wards with the Transfer Of Care Hub and MDT colleagues to ensure timely, patient-centred discharge planning.

The role demands strong communication, critical thinking and the ability to supervise Discharge Navigators. Flexibility across 7 days and collaboration with local authorities are essential.

Qualifications

• Education to Clinical Qualification or Social Work Qualification
• Knowledge of discharge pathways and Cerner systems
• Ability to supervise Discharge Navigators and coordinate MDT

Responsibilities

• Maintain momentum of discharge planning across MDT and partners
• Undertake baseline assessments including Mental Capacity Assessments with the MDT
• Represent TOCH Team at ward daily rounds
• Communicate discharge actions using standard tools
• Supervise Discharge Navigators and coordinate referrals

Skills

Discharge planning

Communication

Multidisciplinary teamwork

Clinical assessment

Supervisory ability

Education

Clinical qualification

Tools

Cerner

Liquid Logic

Patienteer

Job description

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Discharge Facilitator

Band 6

The post holder will be responsible for case managing and facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate oversee Discharge Navigators within their sub-team, complete assessments of patients needs and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Transfer Of Care Hub Team (TOCH) to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.

Main duties of the job

• Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
• Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
• To undertake baseline assessments, including Mental Capacity Assessments, Care Act assessments, in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
• Represent the Transfer Of Care Hub Team at ward daily board rounds.
• Provide effective & timely communication of discharge actions using existing communication tools.
• Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
• Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
• Promoting the use of the discharge lounge
• Have supervisory responsibility for the Discharge Navigators

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development

Detailed job description and main responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria

• Education to Clinical Qualification or Social Work Qualification

KNOWLEDGE AND UNDERSTANDING

Essential criteria

• Knowledge of patient administration systems (Cerner). literate in IT system for patient information and communication.
• Demonstrable expertise in discharge pathways.
• Understanding of how complex organisations work. Advanced knowledge of systems and procedures pertaining to hospital discharge
• Understanding of how complex organisations work and have difficulty conversations.
• Able to work effectively as part of a team, take instruction from senior staff but also able to work under own initiative
• Able to supervise to supervise and deputise

Desirable criteria

• Knowledge of related legal frameworks for social and health care

EXPERIENCE

Essential criteria

• Previous experience clinical role in discharge planning or equivalent.
• Experience in acute hospital environment and experience of working in a multi-disciplinary team
• Working under pressure to manage own workload and use initiative along with experience of developing strategies to manage time and workload effectively.
• Experience of using evidenced‑based practice and learning from audits or service review

Desirable criteria

• Experience of working with health/social care databases (Cerner, Liquid Logic, Patienteer)
• Worked in the discharge setting.

SKILLS/ABILITIES

Essential criteria

• Ability to manage own caseload, ability to multi-task, to make decisions, use initiative and work autonomously
• Good time management & organisational skills with attention to details
• Ability to evaluate own performance, recognises own limitations.
• Demonstrable effective communication skills and negotiation skills, both verbal and written, including the communication of complex matters to staff, patients and carers
• Ability to actively listen and consider all information before formulating an action or opinion.

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us: E: [e-mail]

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.