Health Club Team Member

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort in Hexham is seeking a guest-focused fitness professional to welcome members and guests, handle health club bookings, and support membership sales.

You will lead gym inductions and regular member reassessments as part of the health club retention strategy, while helping to maintain cleanliness across the health club and spa areas and contribute to high service standards throughout our facilities.

Qualifications

• Personal Trainer / Fitness Instructor level 2 qualification required at minimum.
• Outstanding customer service and communication skills.
• Ability to multitask and work under pressure while maintaining accuracy.
• Strong attention to detail in all guest interactions and facility upkeep.

Responsibilities

• Welcome and greet guests, handle health club bookings and membership inquiries.
• Lead gym inductions and regular member reassessments as part of retention strategy.
• Ensure health club and spa areas are kept clean and to high standards.

Skills

Customer service

Communication

Pressure handling

Attention to detail

Education

Level 2 Fitness Instructor qualification

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred

• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday - Sunday 10:00am - 18:00pm

Health Club Opening Times: Monday - Sunday 6:30am - 21:30pm

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.