Food & Beverage Team Member

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf and hotel services

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Slaley Hall - Events Operations in Hexham is seeking individuals who have a passion for exceptional guest service. The role involves being stationed in various Food & Beverage areas to ensure guest satisfaction and adherence to brand standards. Strong customer service skills, good organizational abilities, and the capacity to work under pressure are essential.

Join a prestigious 4-star hotel that is dedicated to diversity, inclusion, and equal opportunities, and be part of an award-winning team that prioritizes guest experience.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills essential.
• Good time management and organizational skills required.
• Ability to work effectively under pressure.

Responsibilities

• Ensure guest satisfaction and brand standards in various Food & Beverage areas.
• Stay updated on pricing and promotions to maximize sales.

Skills

Exceptional guest service

Strong customer service skills

Time management

Organizational skills

Ability to work under pressure

Job description

Benefits

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

Responsibilities

• Stationed in various Food & Beverage areas across the hotel, ensuring guest satisfaction and brand standards are met.
• Keep up to date with pricing and promotions to provide advice to guests and maximise sales.

Qualifications

• Passion for delivering exceptional guestservice.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our 4-star, 141-bedroom property sits on 1000 acres with a 36-hole championship golf course that has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie, Tommy Craig’s bar, the Claret Jug restaurant, a Whisky snug, afternoon tea, private dining and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.