Health Club Team Member

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee assistance

Refer a friend

Free parking

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich seeks a friendly Fitness Instructor to welcome guests, manage health club bookings and assist with membership queries. You will help with inductions and regular re-assessments as part of member retention, while ensuring the spa and health club areas remain spotless.

Ideal candidates hold a Fitness Instructor Level 2 (or equivalent), with strong customer service and communication skills, and the ability to multi-task under pressure.

Qualifications

• Minimum: Personal Trainer / Fitness Instructor Level 2 qualification or equivalent
• Excellent customer service and communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Responsibilities

• Greet guests and welcome members
• Book health club bookings and support membership sales
• Respond to member inquiries and assist with enquiries
• Carry out daily health club checks and inductions for new members
• Maintain cleanliness of health club and spa areas to high standards

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

Fitness Instructor Level 2

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalentwould bepreferred
• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday - Sunday: 10:00am - 18:00pm
Health Club Opening Times: Monday - Friday: 6:30am - 22:00pm| Saturday & Sunday 6:30am - 20:00pm

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.