Health Club Team Member

Oxford Belfry Hotel & Spa; Thame; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotels

Employee Assistance Program

FREE parking

Job summary

Oxford Belfry Hotel & Spa in Thame seeks a dedicated individual to provide outstanding guest service at our health club. Responsibilities include welcoming guests, managing bookings, and ensuring the cleanliness of facilities.

As part of The QHotels Collection, we offer various perks such as free health club membership and discounts. A minimum level 2 fitness qualification is preferred, emphasizing customer service and attention to detail.

Qualifications

• Minimum Personal Trainer / Fitness Instructor level 2 qualification or equivalent preferred.
• Excellent customer service and communication skills.
• Strong ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet guests and manage health club bookings.
• Support with membership sales and inquiries.
• Conduct gym inductions and re-assessments for members.
• Maintain cleanliness in health club and spa areas.

Skills

Customer service

Communication skills

Attention to detail

Ability to multi-task

Education

Personal Trainer / Fitness Instructor level 2 qualification

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalentwould bepreferred
• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday - Sunday 10:00am - 18:00pm
Health Club Opening Times: Monday - Friday 6:30am - 20:30pm | Saturday & Sunday 8:00am - 19:00pm

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154-bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.