Claims Coordinator

Unum UK; Basingstoke; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Unum UK is seeking a Claims Coordinator in Basingstoke to join the Dental and Health Claims team. You will manage a portfolio of claims from submission to settlement, communicating with customers and ensuring accuracy and compliance throughout the process.

The role offers a hybrid working pattern with 3 days in the office and 2 days working from home, with a starting salary of £25,500. Opportunities include permanent and a 12-month FTC secondment.

Qualifications

• As a Claims Coordinator you will manage dental and health claims in line with policy terms.
• Experience in customer service, administration or claims is valued.
• Strong written and verbal communication skills are essential.
• Attention to detail and ability to make informed decisions are required.

Responsibilities

• Assess and manage claims from initial submission through to settlement.
• Communicate with customers through multiple channels, delivering high service standards.
• Review claim information and make fair, accurate decisions based on policy terms.
• Explain claim outcomes and policy coverage to customers clearly.
• Agree settlements within authority levels and escalate when needed.
• Ensure claims comply with regulatory, compliance and quality standards.
• Collaborate with colleagues to achieve team and operational objectives.
• Maintain accurate records and contribute to continuous improvement.

Skills

Customer service

Attention to detail

Written and verbal communication

Team collaboration

Education

GCSEs in Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: October 08

The role

Location: Basingstoke

Working Pattern: Hybrid, 3 days in 2 WFH

Starting salary £25,500

At Unum, we're here to help people when they need us most. As a Claims Coordinator within our Dental and Health Claims team, you'll play an important part in delivering excellent service to our customers, ensuring claims are assessed fairly, accurately and efficiently from submission through to settlement.

What will you bring?

We are seeking both a permanent Claims Coordinator and a 12 month FTC Secondment. You can be considered for both of these opporunities.

This is a fantastic opportunity for someone who enjoys helping people, has strong attention to detail, and thrives in a fast-paced environment. Whether you have previous claims experience or come from a customer service background, we'll provide the training and support you need to succeed.

As a Claims Coordinator, you'll be responsible for managing a portfolio of dental and health claims, ensuring each claim is handled professionally and in line with policy terms and conditions.

You Will

• Assess and manage claims from initial submission through to settlement.
• Communicate with customers through a variety of channels, delivering a high standard of service at every interaction.
• Review claim information and make fair, accurate decisions based on policy terms and conditions.
• Clearly explain claim outcomes and policy coverage to customers.
• Agree claim settlements within your authority levels and elevate where appropriate.
• Ensure all claims are handled in line with regulatory, compliance and quality standards.
• Work collaboratively with colleagues to achieve team and operational objectives.
• Maintain accurate records and contribute to continuous improvement within the team.

What are we looking for?

We're looking for someone who enjoys delivering a great customer experience and has a strong eye for detail.

You’ll Ideally Have

• Experience in a customer service, administration or claims environment.
• Strong written and verbal communication skills.
• Good attention to detail and the ability to make informed decisions.
• A positive, team-focused approach.
• Confidence using Microsoft Office applications, including Word and Excel.
• GCSEs (or equivalent) in Maths and English, or relevant practical experience.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

We are proud to be a Disability Confident Employer.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

Company

Unum UK