Health Care Support Worker - General Outpatients

NHS Ayrshire & Arran; Glasgow; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Study bursaries / learning support

Enhanced pay for public holidays

NHS discounts

Job summary

NHS Greater Glasgow and Clyde is seeking a Health Care Support Worker to provide high-quality direct patient care under the supervision of a Registered Nurse within the General Outpatients Department. The role supports outpatient clinics across Surgery & Anaesthetics, contributing to safe, patient-centred care and ongoing training.

The post is based in Glasgow, part-time (30 hours per week) with a permanent contract and a shift pattern of 08:00–18:00, Monday–Saturday, with flexible working

Qualifications

• Displays a caring disposition and experience in a caring environment/role.
• Ability to work with people and as part of a multidisciplinary team.
• Effective written and verbal communication skills/literacy/numeracy.
• Ability to carry out assigned tasks effectively in a busy environment.
• Ability to fulfil the job description including undertaking required training.

Responsibilities

• Assist patients with activities of daily living.
• Assist the Registered Nurse and other clinical team members to deliver patient care.
• Co-operate with other disciplines to maximise patient care.
• Maintain good relationships with carers and relatives and refer questions to a nurse.
• Report changes in patients’ needs and maintain accurate records for effective communication.
• Work within divisional policies and procedures to ensure safe practice.

Skills

Caring disposition

Multidisciplinary teamwork

Communication skills

Numeracy skills

Training compliance

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The Health Care Support Worker provides high-quality direct patient care under the supervision of a Registered Nurse within the General Outpatients Department. Working as part of the multidisciplinary team, the post holder supports the delivery of safe, effective, and patient-centred care, carrying out delegated clinical and technical duties for a defined patient group. The role contributes to maintaining a supportive environment for patients, visitors, and staff, ensuring high standards of care and participating in ongoing training and development. The post holder plays an important role in supporting outpatient clinics across a range of specialties within the Surgery & Anaesthetics Directorate.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

• Location based in Glasgow Royal Infirmary
• Part-time position (30 hours per week)
• Permanent Contract
• Shift pattern for this post are 0800-1800 Monday – Saturday, Flexible working

Key Responsibilities

• Assist patients with activities of daily living.
• Assist the Registered Nurse and where appropriate other members of the Clinical Team to deliver patient care
• Co-operate with and maintain good relationships with other disciplines that are attending and treating clients to maximise patient care.
• Maintain good relationships and an empathic approach to clients’ carers and relatives and refer them to a registered nurse for any questions they may have on the clients’ condition or for any suggestions or complaints that they wish to raise.
• Report observed changes in the clients’ physical/psychological needs and participate in maintaining accurate and up-to-date records to ensure effective communication.
• Work within Divisional policies and procedures to ensure maintenance of safe working practices for patients and colleagues
• Adhere to ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.
• Share responsibilities for key aspects of housekeeping and stock control. Demonstrating a good awareness of cost efficiency and contributing to the smooth running of the Ward/ Department.
• Participate in personal career development plan to develop and maintain skills and personal growth through training and education.
• Maintain patient confidentiality at all times in line with current guidelines.
• Must successfully complete Induction Course and Standards for Healthcare Workers.

Knowledge, training, qualifications and/or experience required to do the job

• Displays a caring disposition and has experience working in a caring environment/role.
• Ability to work with people and as part of a multidisciplinary team.
• Effective written and verbal communication skills/literacy/ numeracy skills.
• Ability to carry out assigned tasks effectively in a busy environment.
• Ability to fulfil the requirement of the job description including undertaking training identified as a requirement for the post.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Janet Craig, Senior Charge Nurse, 0141 211 8570, [e-mail]

This post may close early due to the volume of response.

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant

NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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