Health Care Support Worker - General Outpatient Department

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

NHS Pension Scheme incl. lifeinsurance

Salary Sacrifice Car Benefit Scheme

27 days annual leave + public holidays

Learning and development opportunities

Job summary

NHSGGC is recruiting two part-time Band 3 Health Care Support Workers to join the Outpatient Service in the South Sector. The post holder will work with the nursing and multidisciplinary team to deliver high quality patient care across specialties in outpatient clinics.

Duties include assisting with procedures, venepuncture, observations, and using TrakCare, along with chaperoning patients and maintaining clinic spaces.

Qualifications

• Experience of working within a caring environment.
• Ability to work effectively with a multidisciplinary team.
• Ability to undertake, record and report patient observations.
• Ability to recognise and respond to changes in patient condition.
• Ability to perform a range of clinical tasks including venepuncture.
• Effective written and verbal communication skills.
• Good IT skills for maintaining electronic patient records.

Responsibilities

• Provide support to the nursing and multidisciplinary team to deliver safe, effective and high quality patient care within outpatient clinics.
• Undertake clinical tasks such as venepuncture, blood glucose monitoring, bladder scanning and pregnancy testing while recording patient observations.
• Monitor and report changes in patients’ condition and support patient flow within clinic areas.
• Contribute to audits and support development and improvement of the outpatient service.

Skills

Caring environment experience

Teamwork in multidisciplinary teams

Ability to record patient observations

Venepuncture and basic clinical tasks

IT skills for electronic records (Trak

Tools

TrakCare

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We are currently seeking to recruit two part-time Band 3 Health Care Support Workers to join the Outpatient Service. Outpatients is a dynamic and diverse environment that plays an important role in the delivery of patient care across the South Sector.

The post holder will work within the nursing and multidisciplinary team to ensure a high standard of care is delivered across a wide range of specialities, including ENT, Dermatology, Medical, Oncology, Surgical, Renal and Urology. The role involves supporting both consultant and nurse-led clinics while contributing to the effective running of the service.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• This is a part-time post within the Outpatient Service in the South Sector. There is a requirement to work flexibly to meet service needs, and the post holder may be required to work across multiple sites within the South Sector.
• The shift pattern will vary and may consist of short shifts of approximately 4 to 4.25 hours scheduled Monday to Friday, worked either in the morning or the afternoon. Alternatively, shifts may be arranged as two full working days combined with two half days of approximately 3.5 hours, which may also be worked in the morning or afternoon.
• Please note the salary is Pro Rata for part-time hours.

Key responsibilities:

Provide support to the nursing and multidisciplinary team to deliver safe, effective and high quality patient care within outpatient clinics. Carry out technical and clinical support tasks including assisting with procedures, undertaking patient observations, supporting clinic management using TrakCare, chaperoning patients and contributing to housekeeping and ordering processes.

Undertake clinical tasks such as venepuncture, blood glucose monitoring, bladder scanning and pregnancy testing while accurately recording and reporting patient observations including blood pressure, pulse, oxygen saturation and temperature. Monitor and report changes in patients’ physical and psychological condition and support patient flow within clinic areas and the ambulance waiting area.

Contribute to audits and support the ongoing development and improvement of the outpatient service while maintaining accurate electronic patient records.

Knowledge, training, qualifications and/or experience required to do the job:

• Experience of working within a caring environment
• Ability to work effectively with people as part of a multidisciplinary team
• Ability to undertake, record and report patient observations
• Ability to recognise and respond to changes in patient condition
• Ability to perform a range of clinical tasks including venepuncture
• Effective written and verbal communication skills
• Good IT skills for maintaining electronic patient records
• Motivated and well organised approach to work
• Ability to support service development and deliver safe and effective care
• Experience working within an outpatient department, clinic or treatment room is desirable
• Evidence of ongoing learning relevant to healthcare practice is desirable

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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