Health Care Support Worker - Health & Community Care

NHS Scotland; Glasgow; On-site; GBP 21,000 - 28,000; Part time

Benefits offered by this job

NHS Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Learning & development opportunities

Job summary

NHS Greater Glasgow and Clyde invites applications for a Healthcare Support Worker within Glasgow City Health and Social Care Partnership. You will assist registered nurses in a busy treatment room, performing phlebotomy, ECGs and wound care while ensuring patient comfort and safety.

The role emphasizes patient-centred care, confidentiality and effective teamwork in a flexible, part-time schedule at Possilpark Health Centre. Training and development opportunities are provided.

Qualifications

• SVQ Level 3 in Healthcare or equivalent experience, or willingness to undertake training.
• Experience in health or patient-facing roles.
• Ability to work in a multidisciplinary team with initiative.
• Good verbal and written communication; respect for confidentiality.

Responsibilities

• Support registered nurses in delivering high-quality patient care in a treatment room.
• Undertake delegated clinical duties including phlebotomy, ECGs, dressings and specimen collection.
• Assist with wound care and monitor patient wellbeing.
• Maintain accurate clinical records and protect patient information.
• Support stock control and smooth day-to-day service operations.
• Communicate effectively with patients, carers and colleagues to ensure positive experiences.
• Participate in mandatory training, audits and service improvement.

Skills

Compassionate care

Teamwork

Effective communication

Confidentiality

Record keeping

Education

SVQ Level 3 in Healthcare

Tools

Phlebotomy

ECG procedures

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

Glasgow City HSCP has a diverse population. The services delivered by Older People and Primary Care include Community Nursing (District Nursing, Treatment Rooms and community phlebotomy), Social Work, Rehabilitation, respiratory and older people's mental health. The Treatment Room Service operates within health centres working 5 days per week. Treatment rooms operate on an appointment basis; however, care needs are prioritised to be able to respond to both planned and unplanned care. The service provides skilled clinical interventions that encompass a broad spectrum of technical expertise, health education and health promotion to promote and maintain independent living for patients. The service deals with a high turnover of patients with nursing interventions to patients who are ambulant and are referred from the GP practices, other members of the primary care team or secondary care colleagues. The caseload population is derived from either the GP practice or within a defined geographical population.

Join NHS Greater Glasgow and Clyde, one of the largest NHS organisations in the UK, and play a vital role in delivering high-quality care within our Treatment Room Service. As a Healthcare Support Worker, you will work alongside experienced nursing professionals to provide compassionate, patient-centred care to individuals attending treatment room clinics. This is an excellent opportunity to develop your clinical skills in a supportive environment while making a real difference to the health and wellbeing of local communities. Working across a varied and fast-paced service, you will contribute to the delivery of safe, effective care and support patients to maintain their independence and achieve the best possible outcomes.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Treatment Rooms, Glasgow City Health and Social Care, Possilpark Health Centre
• Monday to Friday, 08:30 to 16:30
• Permanent, part-time
• Please note the salary is Pro Rata for part-time hours

Key Responsibilities

• Support registered nurses in the delivery of high-quality patient care within a treatment room setting
• Undertake delegated clinical duties including phlebotomy, ECGs, simple dressings and specimen collection
• Assist with wound care procedures and contribute to the monitoring of patients' wellbeing
• Maintain accurate clinical records and ensure patient information is handled confidentially
• Support stock control, ordering of supplies and the smooth day-to-day running of the service
• Communicate effectively with patients, carers and multidisciplinary colleagues to promote positive patient experiences
• Contribute to mandatory training, audits, service improvement activities and safe working practices

Knowledge, training, qualifications and/or experience required to do the job:

• SVQ Level 3 in Healthcare or equivalent experience, or willingness to undertake relevant training
• Experience of working within a health, social care or patient-facing environment
• Ability to work effectively as part of a multidisciplinary team while using initiative in daily practice
• Good verbal and written communication skills with the ability to build positive relationships
• Understanding of patient confidentiality, record keeping and professional standards of practice
• Ability to recognise changes in a patient's condition and elevate concerns appropriately
• Commitment to ongoing learning, personal development and delivering person-centred care

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For An Informal Discussion, Please Contact

Treatment Room Coordinator, Stacey Veeramootoo, [e-mail], 07890051614

This post may require a satisfactory PVG Scheme record check.

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NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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