Senior Health Care Support Worker - Orthopaedic Out Patients

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension

27 days annual leave

Cycle to Work

Bursary scheme

Learning opportunities

Enhanced pay for public holidays

NHS discounts

Counselling services

Job summary

NHS Greater Glasgow and Clyde is recruiting a Senior Healthcare Support Worker to join the Orthopaedic Outpatients team at Queen Elizabeth University Hospital. You will work alongside Registered Nurses, delivering compassionate, patient-centred care and supporting patients through their treatment journey in Scotland's largest NHS organisation.

The role is permanent, full-time, Monday to Friday, with sponsorship considerations noted for immigration changes from January 2027.

Qualifications

• SVQ Level 3 or equivalent in healthcare or related experience.
• Experience in healthcare or patient care environment.
• Understanding of Healthcare Support Worker standards and codes of conduct.
• Infection prevention, health and safety and person-centred care principles.
• Strong verbal and written communication; ability to build relationships.
• Good literacy, numeracy and IT skills with accurate record-keeping.
• A caring, compassionate approach and ability to work in a multidisciplinary team.

Responsibilities

• Deliver compassionate, person-centred care to Orthopaedic Outpatients.
• Support Registered Nurses with delegated clinical tasks.
• Monitor and report changes in patient wellbeing to the nursing team.
• Perform observations, blood pressure, urinalysis and wound care activities.
• Communicate effectively with patients, carers and the multidisciplinary team.
• Maintain accurate records and adhere to NHSGGC policies and confidentiality.
• Assist with equipment checks, stock control and maintaining a clean environment.

Skills

Compassionate care

Communication skills

Teamwork

Verbal and written communication

Literacy/numeracy/IT

Education

SVQ Level 3 or equivalent

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Are you a caring, compassionate and motivated individual looking to make a real difference to patients' lives? NHS Greater Glasgow and Clyde is seeking a Senior Healthcare Support Worker to join our Orthopaedic Outpatients team. Working alongside Registered Nurses and the wider multidisciplinary team, you will play a key role in delivering high-quality, person-centred care and supporting patients throughout their treatment journey. This is an excellent opportunity to develop your skills within Scotland's largest NHS organisation, where staff are valued, supported and encouraged to grow their careers while helping deliver outstanding care to our communities.

Candidates should be aware that sponsorship eligibility for some Health Care Support Worker roles will be affected by changes to UK immigration requirements from January 2027. Given the time required to complete recruitment, pre-employment checks and sponsorship processes, NHS Greater Glasgow and Clyde cannot guarantee sponsorship for candidates who may require it to take up this post.

Duration, Location, and Working Pattern:

• Queen Elizabeth University Hospital
• Permanent, full-time
• Monday to Friday

Key responsibilities:

• Deliver compassionate, person-centred care to patients attending Orthopaedic Outpatients
• Support Registered Nurses by carrying out a range of delegated clinical and patient care tasks
• Monitor and report changes in patients' physical or psychological wellbeing to the nursing team
• Perform a range of clinical duties including observations, blood pressure monitoring, urinalysis and wound care activities
• Communicate effectively with patients, carers, relatives and members of the multidisciplinary team
• Maintain accurate records and adhere to NHSGGC policies, procedures and confidentiality standards
• Assist with equipment checks, stock control and maintaining a safe, clean clinical environment

Knowledge, training, qualifications and/or experience required to do the job:

• SVQ Level 3 qualification or equivalent knowledge gained through relevant experience, training and development
• Experience of working in a healthcare or patient care environment
• Understanding of Healthcare Support Worker standards and professional codes of conduct
• Knowledge of infection prevention, health and safety and person-centred care principles
• Effective verbal and written communication skills with the ability to build positive relationships
• Good literacy, numeracy and IT skills with the ability to maintain accurate records
• A caring, compassionate approach and the ability to work effectively as part of a multidisciplinary team

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

We would love to hear from you.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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