Health Admin & Case Management Support Specialist

Transformation Unit; Bedford; On-site; GBP 21,000 - 32,000; Full time

Job summary

East London NHS Foundation Trust is seeking an administrative support worker to ensure the unit runs smoothly. You will provide front-of-house reception, manage calls, and handle referrals and correspondence with careful data entry and confidentiality.

The role requires accurate data input, a strong command of MS Office, and the ability to work flexibly across sites while maintaining professional communication with colleagues and service users.

Qualifications

• English and Maths GCSE or equivalent.
• Certificates in MS Office applications.
• NVQ Admin.
• Advanced level MS Office applications.
• Reception duties in a Health or Social Care setting.
• Experience in data analysis or reporting.

Responsibilities

• Provide front-of-house reception and switchboard duties.
• Handle incoming calls and messages promptly.
• Process referrals, assessments and correspondence.
• Input data into electronic case management system accurately.
• Maintain confidentiality and office systems.

Skills

Reception duties

Data entry

Microsoft Office

Communication skills

IT literacy

Education

English & Maths GCSE or equivalent

Certificates in Microsoft applications

NVQ Admin

Advanced MS Office applications

Tools

Electronic case management system

Job description

East London NHS Foundation Trust is seeking an administrative support worker to ensure the unit runs smoothly. You will provide front-of-house reception, manage calls, and handle referrals and correspondence with careful data entry and confidentiality.

The role requires accurate data input, a strong command of MS Office, and the ability to work flexibly across sites while maintaining professional communication with colleagues and service users.