Head Waiter / Waitress

Kaze Lounge; Greater London; In loco; GBP 18.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Service charge

Descrizione del lavoro

Kaze Lounge in Greenwich, London, is seeking an experienced Head Waiter/Waitress - Occasional Shift Supervisor to lead shifts, deliver outstanding service and supervise our front-of-house team. You will ensure smooth service, guest satisfaction and close collaboration with the kitchen and bar.

We require at least 1 year in a similar role, strong leadership and cash-handling ability. The position offers £13–£14 per hour plus service charge with an immediate start in a stylish Pan-Asian setting.

Competenze

• Minimum 1 year experience in a Head Waiter/Waitress or similar supervisory role.
• Strong leadership, communication and organisational skills.
• Confidence in managing a busy restaurant shift independently.
• Excellent customer service skills and attention to detail.
• Experience handling cash-ups and opening/closing procedures.
• Previous knowledge of Zonal POS would be an advantage but is not essential.
• Must be available to work weekends, including Fridays and Saturdays.
• Flexibility to work late evenings when required.
• A positive attitude, reliability and the ability to work well under pressure.

Mansioni

• Lead and manage shifts, ensuring smooth day-to-day restaurant operations.
• Deliver exceptional customer service and ensure guests have a memorable dining experience.
• Supervise and support the front-of-house team during service.
• Take responsibility for occasional opening and closing procedures.
• Complete end-of-shift cash-ups and handle payments accurately.
• Manage bookings, table allocations and customer enquiries.
• Maintain high standards of cleanliness, presentation and professionalism.
• Resolve customer concerns efficiently and professionally.
• Work closely with the kitchen and bar teams to ensure efficient service.

Conoscenze

Leadership

Communication

Organisational skills

Customer service

Cash handling

Zonal POS

Weekend availability

Work under pressure

Strumenti

Zonal POS

Descrizione del lavoro

We are looking for an experienced, confident and professional Head Waiter/Waitress - Occasional Shift Supervisor to join our team at Kaze Lounge, a stylish Pan-Asian restaurant, bar and lounge in Greenwich.. The ideal candidate will have a minimum of 1 year experience in a similar role, excellent customer service skills and the confidence to lead a shift while maintaining high service standards..

Key Responsibilities.

• Lead and manage shifts, ensuring smooth day-to-day restaurant operations..
• Deliver exceptional customer service and ensure guests have a memorable dining experience..
• Supervise and support the front-of-house team during service..
• Take responsibility for occasional opening and closing procedures..
• Complete end-of-shift cash-ups and handle payments accurately..
• Manage bookings, table allocations and customer enquiries..
• Maintain high standards of cleanliness, presentation and professionalism..
• Resolve customer concerns efficiently and professionally..
• Work closely with the kitchen and bar teams to ensure efficient service..

Requirements.

• Minimum 1 year experience in a Head Waiter/Waitress or similar supervisory role..
• Strong leadership, communication and organisational skills..
• Confidence in managing a busy restaurant shift independently..
• Excellent customer service skills and attention to detail..
• Experience handling cash-ups and opening/closing procedures..
• Previous knowledge of Zonal POS would be an advantage but is not essential..
• Must be available to work weekends, including Fridays and Saturdays..
• Flexibility to work late evenings when required..
• A positive attitude, reliability and the ability to work well under pressure..

What We Offer.

• A friendly and professional working environment..
• Opportunity to take on responsibility and develop within the business..
• Competitive pay based on experience..
• A dynamic restaurant and lounge atmosphere.

Experience: Required
Employment: Full-time
Salary: £13 – £14 hourly
Benefits: plus service charge
Starting time: Immediate start!

About Kaze Lounge:
Kaze Lounge is a stylish Pan-Asian restaurant, cocktail bar and lounge located in the heart of Greenwich, London. We offer a unique dining experiance combining delicious Asian cuisine, expertly crafted cocktails and a vibrant atmosphere. . We pride ourselves on exceptional customer service and creating memorable experiance for our guests. As a growing business, we offer a friendly, supportive and energetic working environment where teamwork is valued and employees have opportunities to develop and grow with us.