Head Waiter / Waitress

Caffe Concerto Limited; Greater London; Presencial; GBP 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discount

Holiday entitlement

Learning & development

Free meal

Tips and incentives

Resumo da oferta

Caffe Concerto Limited is seeking a Head Waiter / Service Trainer to lead and develop our front-of-house team in a premium café and dining setting. You will drive service excellence, mentor staff, and ensure guests receive a warm, professional experience during peak periods.

Role requires proven supervision experience, strong communication, and a calm leadership style to maintain high standards across Westminster locations.

Qualificações

• Experience as Head Waiter, Senior Waiter, Supervisor, or similar role.
• Knowledge of high-quality restaurant service.
• Experience training or coaching front-of-house staff.
• Positive attitude and excellent communication skills.
• Ability to lead by example and stay calm under pressure.

Responsabilidades

• Lead, motivate, and support the waiting team during service.
• Train new and existing staff in table service and guest care.
• Ensure guests receive a warm welcome and professional service.
• Maintain high standards of presentation, communication, and hospitality.
• Supervise the restaurant floor and ensure smooth daily operations.
• Support staff with order taking, food and drink service, and guest requests.
• Coach on upselling, menu knowledge, allergens, and service steps.
• Monitor service quality and provide feedback to improve performance.
• Handle guest queries and complaints professionally.
• Ensure the restaurant is clean, organised, and ready for service.

Conhecimentos

Head Waiter experience

Service excellence

Staff training

Strong communication

Leadership under pressure

Descrição da oferta de emprego

Head Waiter / Service Trainer

This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff.

Responsibilities

• Lead, motivate, and support the waiting team during service
• Train new and existing staff in excellent table service and guest care
• Ensure all guests receive a warm welcome and professional service
• Maintain high standards of presentation, communication, and hospitality
• Supervise the restaurant floor and ensure smooth daily operations
• Support staff with order taking, food and drink service, and guest requests
• Coach team members on upselling, menu knowledge, allergens, and service steps
• Monitor service quality and provide feedback to improve performance
• Handle guest queries and complaints professionally and efficiently
• Ensure the restaurant is clean, organised, and ready for service at all times
• Work closely with managers, bartenders, kitchen staff, and other departments
• Support opening and closing procedures when required
• Ensure compliance with food safety, health and safety, and company standards

Requirements

• Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role
• Strong knowledge of high-quality restaurant service
• Experience training or coaching front-of-house staff
• Positive attitude and excellent communication skills
• Ability to lead by example and remain calm under pressure
• Strong attention to detail and guest-focused approach
• Ability to keep the restaurant organised, clean, and under control
• Professional appearance and confident customer service skills
• Flexibility to work full-time, including weekends and busy periods
• Right to work in the United Kingdom is required

Benefits

• 50% staff discount in all our venues, even on your days off, for you and up to 3 family members
• 4 weeks paid annual holiday
• Learning and development opportunities
• Free meal during working hours
• Competitive pay depending on experience
• Tips, service charge, staff food, and other incentives included
• Around 45 hours per week
• No split shifts

Pay

Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives.

• Job Type: Full-time

Application Questions

• Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?
• Do you have experience training or supporting front-of-house staff?
• Can you work full-time?

Work Authorisation

United Kingdom work authorisation is required.

Work Location

In person