Head Waiter / Waitress

Caffe Concerto Limited; Broadway; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Staff discount 50%

Holiday entitlement 4 weeks

Learning & development

Free meals

Tips & incentives

45 hours per week

No split shifts

Job summary

Caffe Concerto is seeking a Head Waiter / Service Trainer to lead the front-of-house team and train staff to uphold exceptional service standards across luxury café and dining settings.

Joining this iconic brand means delivering outstanding guest care, coaching team members, and maintaining high standards of presentation and hospitality in a busy, high-end environment. Immediate start and full-time hours available.

Qualifications

• Proven experience in a Head Waiter or similar supervisory role.
• Experience training or coaching front-of-house staff.
• Excellent communication and guest-focused approach.

Responsibilities

• Lead, motivate, and support the waiting team during service.
• Train new and existing staff in excellent table service and guest care.
• Ensure all guests receive a warm welcome and professional service.
• Maintain high standards of presentation, communication, and hospitality.
• Supervise the restaurant floor and ensure smooth daily operations.
• Support staff with order taking, food and drink service, and guest requests.
• Coach team members on upselling, menu knowledge, allergens, and service steps.
• Monitor service quality and provide feedback to improve performance.
• Handle guest queries and complaints professionally and efficiently.
• Ensure the restaurant is clean, organised, and ready for service at all times.
• Work closely with managers, bartenders, kitchen staff, and other departments.
• Support opening and closing procedures when required.
• Ensure compliance with food safety, health and safety, and company standards.

Skills

Head Waiter experience

Staff training

Guest service

Communication skills

Leadership under pressure

Job description

Head Waiter / Service Trainer

This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven **Head Waiter** to join our successful team and support the training and development of our front-of-house staff.. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards..

Responsibilities

• Lead, motivate, and support the waiting team during service.
• Train new and existing staff in excellent table service and guest care.
• Ensure all guests receive a warm welcome and professional service.
• Maintain high standards of presentation, communication, and hospitality.
• Supervise the restaurant floor and ensure smooth daily operations.
• Support staff with order taking, food and drink service, and guest requests.
• Coach team members on upselling, menu knowledge, allergens, and service steps.
• Monitor service quality and provide feedback to improve performance.
• Handle guest queries and complaints professionally and efficiently.
• Ensure the restaurant is clean, organised, and ready for service at all times.
• Work closely with managers, bartenders, kitchen staff, and other departments.
• Support opening and closing procedures when required.
• Ensure compliance with food safety, health and safety, and company standards.

Requirements

• Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role.
• Strong knowledge of high-quality restaurant service.
• Experience training or coaching front-of-house staff.
• Positive attitude and excellent communication skills.
• Ability to lead by example and remain calm under pressure.
• Strong attention to detail and guest-focused approach.
• Ability to keep the restaurant organised, clean, and under control.
• Professional appearance and confident customer service skills.
• Flexibility to work full-time, including weekends and busy periods.
• Right to work in the United Kingdom is required.

Benefits

• 50% staff discount in all our venues, even on your days off, for you and up to 3 family members.
• 4 weeks paid annual holiday.
• Learning and development opportunities.
• Free meal during working hours.
• Competitive pay depending on experience.
• Tips, service charge, staff food, and other incentives included.
• Around 45 hours per week.
• No split shifts.

Pay

Competitive salary depending on experience, from **£13.46 to £15.00 per hour, including service charge**, plus tips, staff food, and other incentives.

Job Type

Full-time.

Application Questions

• Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?
• Do you have experience training or supporting front-of-house staff?
• Can you work full-time?

Work Authorisation

United Kingdom work authorisation is required.

Work Location

In person

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Flexible

Salary: £13.46 – £15 hourly

Starting time: Immediate start!

About Caffe Concerto:

Caffe Concerto is a very popular and icon luxury cafe/restaurant with branches based all over the UK.