Head Waiter

Cliveden House; Maidenhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

An iconic luxury hotel is seeking a Head Waiter/Waitress to lead its dining team in delivering exceptional service. This role offers a unique opportunity to oversee a prestigious 3 Rosette dining experience while fostering a culture of outstanding hospitality. The ideal candidate will possess a strong background in high-end dining, exceptional leadership skills, and a commitment to creating memorable guest experiences. Join a passionate team dedicated to luxury and relaxation, where your contributions will help shape unforgettable moments for guests in a stunning setting.

Benefits

29 days of annual leave

Complimentary team meals

Uniform provided

Staff accommodation available

Exclusive team rates at luxury properties

Discounts on food & beverage

Health cash plan

Cycle-to-work scheme

Training and career development opportunities

Recommend-a-friend bonus scheme

Qualifications

• Proven track record in high-end dining service.
• Exceptional leadership and organisational skills.

Responsibilities

• Oversee service excellence in the Cliveden Dining Room.
• Inspire team to uphold high standards of hospitality.

Skills

High-end dining service

Leadership skills

Organisational skills

Personalised guest service

Proactive problem-solving

Job description

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Head Waiter/Waitress

We are currently seeking an accomplished Head Waiter to support in leading our dining team at our renowned Cliveden Dining Room, distinguished with a prestigious 3 Rosette rating. This role presents an extraordinary opportunity to oversee the service excellence in our restaurant. We are looking for an individual with a proven track record in high-end dining service, exceptional leadership skills, and a commitment to delivering an impeccable dining experience for our guests.

Our ideal candidate should:

• Possess a background in high-end dining service, preferrable in a 3 Rosette or equivalent setting
• Lead and inspire our team to uphold and exceed the exacting standards of service and hospitality
• Embrace a hands-on approach, ensuring that each guest received personalised attention and experiences exceptional service
• Demonstrate a leadership ability and organisational skills in overseeing restaurant operations
• Show a commitment to creating a luxurious and memorable dining atmosphere
• Display a keen interest in continuous refinement of service procedures to meet and exceed the expectations of a 3 Rosette dining experience
• Be proactive and quick-thinking, ensuring that every guest enjoys their visit to our Cliveden Dining Room

What’s in it for you?

• Competitive Salary
• £10,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!