Head Waiter / Waitress

Browns Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious hotel in the heart of London as a Restaurant Head Waiter/Waitress. This role offers the chance to provide exceptional service in a fine dining setting, leading a dedicated team and ensuring guest satisfaction. With a commitment to excellence and a supportive environment for career growth, you will thrive in a culture that values individuality and teamwork. Enjoy exclusive perks, including discounted hotel stays and extensive learning opportunities, while contributing to a renowned hospitality brand known for its dedication to quality and service.

Benefits

Discounted hotel rates

50% discount on Food and Beverage

25% discount on Spa Treatments

Extensive learning opportunities

Meals on duty

Social activities and events

Recognition programs

Gym Membership Discounts

Enhanced Maternity & Paternity Pay

Pension Scheme

Qualifications

• At least two years of experience in a similar role.
• Deep knowledge of fine dining and service standards.

Responsibilities

• Deliver top-tier service in a renowned restaurant.
• Lead a team of floor staff by example with discreet service.

Skills

Fine Dining Service

Leadership

Customer Service

Multitasking

Education

Experience in Hospitality

Job description

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality. Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Are you passionate about fine food and wine and capable of delivering top-tier service in a renowned restaurant? Rocco Forte Hotels invites you to join us as Restaurant Head Waiter/Waitress at Charlie's Restaurant, Brown's. Working closely with our Restaurant Director, Ben Mathews, you will uphold five-star service standards on the floor, leading a team of floor staff by example with discreet and efficient service. With at least two years of experience in a similar role, a deep knowledge of fine dining, and a natural leadership style, you'll ensure our guests' expectations are met and exceeded. This is an excellent opportunity to develop your career in luxury hospitality, with support for your professional growth. Your dedication and pride in your work will make you a valued member of the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.