Head Spa Therapist & Team Leader

Bespoke Hotels; Carnoustie; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel stays

Equal opportunities

Personal development support

Job summary

Bespoke Hotels seeks a dynamic Head Therapist to oversee a newly renovated luxury spa. You will lead the team, manage training, health & safety, and target achievement while delivering exceptional guest experiences.

The role requires leadership in a spa environment, beauty therapy credentials, and the ability to drive sales and maintain high service standards. Training on Elemis products is available and careers progress within Bespoke.

Qualifications

• Proven leadership experience in a spa setting.
• NVQ Level 3 Beauty Therapy or equivalent.
• Experience with Elemis products and treatments preferred or training provided.

Responsibilities

• Oversee daily spa operations and staff performance.
• Coordinate client consultations and contraindication checks.
• Set monthly rotas and manage bookings and schedules.
• Drive revenue through retail and treatment sales.
• Coach team members to deliver high service standards.
• Handle customer inquiries and resolve complaints professionally.

Skills

Spa leadership

Sales management

Customer service

Education

Level 3 NVQ in Beauty Therapy

Job description

Bespoke Hotels seeks a dynamic Head Therapist to oversee a newly renovated luxury spa. You will lead the team, manage training, health & safety, and target achievement while delivering exceptional guest experiences.

The role requires leadership in a spa environment, beauty therapy credentials, and the ability to drive sales and maintain high service standards. Training on Elemis products is available and careers progress within Bespoke.