Lead Therapist: Elite Spa Wellness Leader

Soho House via Caterer.com; Frome; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (optional for depend-

Dental Plan (optional for depend-

Birthday Day Off after 1 year

Up to 50% Staff Discount on Cowshed &\

Soho Home

2 days paid to support a charity

Free Counselling Sessions

Cookhouse & House Tonic programmes

Continuous training

Team Events

Job summary

Soho House in Frome, UK is seeking a Lead Therapist to oversee the therapy team, deliver expert treatments, and mentor colleagues to provide exceptional wellness for members and guests.

The role requires strong leadership, outstanding technical skills, and a passion for holistic health. You will coordinate schedules, ensure compliance, and drive service excellence in a high-profile environment.

Qualifications

• Qualified therapist with a broad range of treatments.
• 2+ years experience in a busy high-profile venue.
• Excellent communication, coaching and interpersonal skills.
• Ability to motivate and inspire a team in a high-end service setting.
• Strong organisational skills and attention to detail.

Responsibilities

• Deliver a range of high-quality therapeutic treatments.
• Supervise, train and mentor junior therapists.
• Manage daily treatment schedules for productivity and satisfaction.
• Maintain up-to-date knowledge of therapies and trends.
• Ensure hygiene, safety and licensing compliance.
• Handle member enquiries and feedback with professionalism.
• Collaborate with Spa Manager on wellness events and promotions.
• Manage stock levels and place orders.
• Lead regular team meetings for communication and improvement.
• Maintain detailed client records and treatment documentation.

Skills

Leadership

Communication

Interpersonal skills

Organisational skills

Education

NVQ levels 2 & 3

Tools

Spa software

Booking systems

Job description

Soho House in Frome, UK is seeking a Lead Therapist to oversee the therapy team, deliver expert treatments, and mentor colleagues to provide exceptional wellness for members and guests.

The role requires strong leadership, outstanding technical skills, and a passion for holistic health. You will coordinate schedules, ensure compliance, and drive service excellence in a high-profile environment.