Lead Spa Therapist: Elevate Service & Drive Revenue

Burlington Hotel; Carnoustie; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salaries

Staff discounts on hotel stays

Personal development opportunities

Job summary

Bespoke Hotels in Carnoustie, Scotland, is seeking a dynamic Head Therapist to oversee our recently renovated luxury spa. You will lead the team, ensure first-class client care, and uphold the highest standards of cleanliness and presentation for every guest.

You will set monthly rotas, manage the spa booking system, handle client consultations, and mentor staff to hit retail and treatment targets. Experience in a spa leadership role and Elemis knowledge is highly desirable.

Qualifications

• Proven experience in a position of responsibility within the Spa industry.
• Level 3 NVQ in Beauty Therapy.
• Previous experience in ELEMIS products and treatments is highly desirable, however not essential as training will be provided.

Responsibilities

• Manage staff and the daily operation of the spa.
• Communicate effectively with clients to understand their needs and provide recommendations.
• Manage client consultation forms to highlight contraindications and ensure guest well-being.
• Set monthly rotas and manage the booking system.
• Monitor bookings and adjust the rota as required.
• Drive revenue growth through retail sales and treatments with sales strategies.

Skills

Leadership

Sales management

Customer service

Education

Level 3 NVQ in Beauty Therapy

Job description

Bespoke Hotels in Carnoustie, Scotland, is seeking a dynamic Head Therapist to oversee our recently renovated luxury spa. You will lead the team, ensure first-class client care, and uphold the highest standards of cleanliness and presentation for every guest.

You will set monthly rotas, manage the spa booking system, handle client consultations, and mentor staff to hit retail and treatment targets. Experience in a spa leadership role and Elemis knowledge is highly desirable.