Lead Hotel Receptionist - Live-In

Tourism Talent Hub; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Live-in accommodation available

Staff meals and uniform provided

Regular share of gratuities

Ongoing training and development

Discounted accommodation and dining

Pension scheme

28+ days’ holiday

Employee Assistance Programme

Refer a Friend scheme up to £500

Monthly staff prize draws

Job summary

Lake District Hotels in Ullswater is seeking a Head Receptionist to lead our Front Office team at Inn on the Lake. You will supervise reception, welcome guests and ensure superb service throughout their stay.

Live-in accommodation is available; you’ll work with weddings and events, coordinating with housekeeping and F&B to deliver a seamless guest experience. A proactive, hands-on leader is essential.

Qualifications

• Experience in a busy hotel reception, with supervisory exposure.
• Strong communication and guest-service focus.
• Ability to lead, motivate and develop a team.

Responsibilities

• Supervise and support the reception team to provide a welcoming service.
• Oversee check-ins/outs, reservations and guest enquiries.
• Coordinate arrivals, departures and special requests.
• Train and coach team members to maintain high standards.
• Handle guest feedback and resolve issues professionally.
• Collaborate with housekeeping, F&B and hotel operations.
• Support management with targets, admin duties and routines.
• Ensure accurate handling of payments and procedures.

Skills

Hotel reception experience

Leadership

Customer service

Reservations systems

Staff training

Tools

Rezlynx

Job description

Lake District Hotels in Ullswater is seeking a Head Receptionist to lead our Front Office team at Inn on the Lake. You will supervise reception, welcome guests and ensure superb service throughout their stay.

Live-in accommodation is available; you’ll work with weddings and events, coordinating with housekeeping and F&B to deliver a seamless guest experience. A proactive, hands-on leader is essential.