Assistant Manager - Live In

Harri; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Birthday holiday

Lead-Inn dev program

Paid breaks

Food discount 50%

£1 January/February/March stay

Room booking discount (1/3 off)

Same-day £50 booking

15% off bed & breakfast

Employee Assistance Programme

Tronc tips

Give-inn back

Best Pub Employer award

Job summary

The Ullswater Inn, part of The Inn Collection Group, is seeking an Assistant Manager to support the General Manager and lead the team in delivering warm hospitality. You will oversee daily operations, ensure guest satisfaction, and manage stock, ordering, accounts, and supplier relations.

A hands-on, approachable leader who can inspire staff will fit right in. You’ll work closely with management to maintain standards, coordinate with Chefs and suppliers, and be available for occasional

Qualifications

• Experience leading hospitality teams and delivering service standards.
• Ability to manage daily operations and interdepartmental liaison.
• Hands-on, approachable leadership style with guest-facing focus.

Responsibilities

• Support the General Manager to run the Inn as a home from home for guests.
• Lead the team, oversee daily duties, and uphold company standards.
• Handle stocktake, ordering, and supplier liaison; manage accounts.
• Occasional sleepovers and prompt guest responses as required.

Skills

Team leadership

Guest service

Operations management

Stock control

Tools

Accounts management

Stock taking

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ullswater Inn boasts a prime location on the southern shore of Ullswater, with breathtaking views of the iconic Helvellyn. Situated in the heart of the Lake District, it's the perfect spot to pull up a seat and enjoy unrivalled panoramas across the serene waters of Ullswater and the surrounding landscape.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team.