Head Receptionist

Harwoods Ltd; Pulborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Harwoods Ltd is seeking a Head Receptionist to ensure a warm welcome for customers and to manage calls efficiently. The role involves overseeing the reception area, maintaining a clean environment, and providing excellent customer service. Ideal candidates should possess strong IT skills and a smart appearance, contributing to the company's values of teamwork and continuous improvement.

Qualifications

• Competency in numeracy, literacy, and IT required.
• Relevant previous job history is desirable.

Responsibilities

• Ensure reception area is staffed and tidy.
• Handle and coordinate calls and visitors efficiently.
• Maintain cleanliness in the customer waiting area.

Skills

IT literacy

Numeracy

Organisational skills

Smart appearance

Job description

Job Purpose

The role of the Head Receptionist is to:

• Ensure customers and visitors receive an immediate welcome.
• Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.

Department/Business/Location:

Site

Reports To

Head of Business

Key Responsibilities

• Ensure reception area is staffed and kept tidy at all times.
• Direct customers towards the seating area and offer refreshments while they are waiting.
• Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
• Establish and maintain a system to monitor the whereabouts of key staff at all times.
• Keep customer refreshments stocked up at all times.
• Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also kitchen area in showroom.
• Correctly process all outgoing post ready for dispatch each evening.
• Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.

Essential Skills & Requirements

• Smart appearance.
• Competency in numeracy, literacy, and IT.

Experience

Desirable: Relevant previous job history.

Hours

Monday - Friday 8.30am - 6pm

The Harwoods Way

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement, including:

• We treasure our people and our customers.
• We challenge ourselves to grow & improve.
• We grab responsibility.
• We run in the same direction as one team.
• We inject energy and fun into our work.

We are a top 30 automotive dealer group by annual turnover on AM100, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN. We operate across five counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group offers industry-leading development programs including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition. We now operate with approximately 1,100 colleagues across 28 state-of-the-art facilities.

We demand the best for our colleagues and customers. We look forward to your application at [e-mail].

Skills for the job

• IT literacy
• Numeracy
• Organisational skills
• Smart appearance