Head Porter: Lead Housekeeping & Guest Experience

Park Plaza; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Salary sacrifice scheme

Discounted hotel rates

50% F&B discount

30 days holiday

Free meals

Wagestream access

Refer-a-friend £750

Discounts through BenefitHub

Gym discounts

Ride to Work

Travel season ticket loans

Employee assistance program

Uniforms and dry cleaning

Staff parties

Pension plan

Job summary

Park Plaza is seeking a Head Porter to lead our housekeeping team in Greater London. You will supervise shift operations, brief and mentor porters, and ensure stock controls for pantries, linen and cleaning materials meet the required levels on every floor.

In addition to leadership responsibilities, you will foster a guest-focused culture, adapt to a fast-paced environment, and contribute to a positive, professional guest experience across the hotel.

Qualifications

• Experience leading or supervising a housekeeping team.
• Excellent guest-service focus and communication skills.
• Ability to manage stock, linen and cleaning materials.
• Capable of multitasking in a fast-paced hotel environment.

Responsibilities

• Oversee shift operations and brief the team.
• Mentor and develop housekeeping porters.
• Ensure stock controls and stock levels are maintained on floors.

Skills

Team leadership

Guest service

Stock management

Communication

Job description

Park Plaza is seeking a Head Porter to lead our housekeeping team in Greater London. You will supervise shift operations, brief and mentor porters, and ensure stock controls for pantries, linen and cleaning materials meet the required levels on every floor.

In addition to leadership responsibilities, you will foster a guest-focused culture, adapt to a fast-paced environment, and contribute to a positive, professional guest experience across the hotel.