Head Porter — Lead Housekeeping & Guest Experience

PPHE Hotel Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

50% F&B discount

30 days holiday

Two free meals per day

Pension plan

Employee Assistance Programme

Job summary

PPHE Hotel Group is seeking a Head Porter to lead our housekeeping team on shift, ensuring efficient operations and clean, pristine guest rooms and public areas.

You will supervise and mentor porters, manage stock controls and maintain a courteous, professional attitude to guests and colleagues while supporting a high standard of service. This role is on site with comprehensive benefits and training provided.

Responsibilities

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on ensuring all stock controls in the pantries, including linen and cleaning material to the outlined stock levels on the floors.
• Have ability to work and multi-task in a fast-paced environment.
• Supervise, mentor and develop the housekeeping porters.
• Empower the team to be more involved in the guest experience.
• Listen to the needs of guests and other team members and adapt to meet them.
• Have a courteous and professional attitude with guests and team members.

Job description

PPHE Hotel Group is seeking a Head Porter to lead our housekeeping team on shift, ensuring efficient operations and clean, pristine guest rooms and public areas.

You will supervise and mentor porters, manage stock controls and maintain a courteous, professional attitude to guests and colleagues while supporting a high standard of service. This role is on site with comprehensive benefits and training provided.